Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308962 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Oct 13, 2025 → Nov 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (29 biz days early)
Active: 24 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Oct 13 → Nov 17, 2025
24 business days (counted)
Running total: 24 of ? biz days used
Created: Oct 13, 2025 Completed: Nov 17, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0
Oct 13 → Nov 17 Scheduled ▶ Running 24 24
Coordinators 23.9d
✓ SLA Met
Coordinators
23.9 days
Over SLA
Created: Oct 13, 2025 Due: Dec 31, 2025 Completed: Nov 11, 2025 (50 days early)
📅
20.0 days Total Age
⏱️
23.9d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
21.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 23.9 days stuck in "Scheduled"
⏱️
Total Delay 21.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
23.9d / 2.0d SLA
Closed
0.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/13/2025 Cever created and dispatched for Fady for some SN.

🔧 Work Performed
WO closure and clean up
⚠️ Problem Description
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📋
Work Order Created Oct 13, 9:14 AM
Work Order: WO-01308962
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 13, 9:37 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-13T11:45:00.000+0000, 2025-10-13T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 23m
⏳ 2.9 business days
📅
Dispatch Scheduled by Fady Messak Oct 16, 6:56 AM
Scheduled For: 2025-10-27T12:00:00.000+0000
🚨 12.5 business days
📅
Dispatch Scheduled by Fady Messak Nov 3, 3:06 AM
Scheduled For: 2025-11-28T13:00:00.000+0000
⚠️ 9.2 business days
⏱️
▶
3 Labor Added Nov 17, 1:49 AM
Labor Added → Technician Assigned → Status: Completed
👷
Technician Assigned by Fady Messak
Technician: Luis Iser
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 34d 17h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Nov 17, 9:10 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 7h 19m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 18, 7:08 PM
Invoice Number: SM-246730

Bottlenecks

Scheduled
Duration: 23.9 business days (threshold: 2.0 business days)
Exceeded by 21.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Nov 28, 8:00 AM
Created
Oct 13, 9:14 AM
Invoice #
SM-246730

Work Details (1)

Name Type Status Qty Amount Date
WL-03009463 Labor Open 2 $0.00 Nov 17, 1:49 AM

Details