Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308971 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Atrium Health - Cleveland Carolina Health — 201 E Grover St, Shelby NC, 28150

Oct 13, 2025 → Oct 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (294 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Oct 23, 2025)
1d
▶ Clock Running
Status: Created
Oct 13 → Oct 14, 2025
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Oct 14 → Oct 20, 2025
4 business days (counted)
Running total: 5 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 20 → Oct 23, 2025
3 business days (counted)
Running total: 8 of ? biz days used
Created: Oct 13, 2025 Completed: Oct 23, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 14 Created ▶ Running 1 1
Oct 14 → Oct 20 Assigned ▶ Running 4 5
Oct 20 → Oct 23 Scheduled ▶ Running 3 8
Dispatch 1.0d
Coordinators 8.5d
Field Work 2.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Coordinators
8.5 days
Over SLA
Field Work
2.0 days
Over SLA
Created: Oct 13, 2025 Due: Dec 31, 2026 Completed: Oct 24, 2025 (433 days early)
📅
9.0 days Total Age
⏱️
4.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
8.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 142 days old
🚨
Primary Delay 4.5 days stuck in "Assigned"
⏱️
Total Delay 8.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Assigned
4.5d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/2025 SRobinson- Created follow up WO for the remaining. (WO-01312102 & WO-01312104)

10/20/2025 EMartin dispatching to FSE onsite per request

10/14/2025 EMartin FCO will be completed with repair once repair WO is RFS

10/13/2025 SRobinson- Created follow up WO for the remaining. (Old wO-01308441) -Follow up notes - Device continues to fail. Created followup PWO-13706630


-Previous notes -

10/08/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01283518) -No follow up notes -


-Previous notes -


09/29/2025 EMartin sent email to Danny advising FSE onsite 10/06/25 to complete device

07/28/2025 EMartin FCO will be completed with repair once repair WO is RFS

06/24/2025 EMartin FCO will be completed with repair once repair WO is RFS

06/23/2025 SRobinson - Created follow up WO for the remaining device on this case. (Old WO-01283129) -No follow up notes -


-Previous notes -


06/19/2025 RArnold - WO created for Ty per his request

🔧 Work Performed
unable to complete FCO after repair. Device continues to fail System Leak Verification: Pressure Drop over 10s. Follow up required. created PWO-13771930 Travel from site
🔍 Technician Findings
unable to complete FCO after repair. Device continues to fail System Leak Verification: Pressure Drop over 10s. Follow up required. created PWO-13771930
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 13, 9:30 AM
Work Order: WO-01308971
Type: FCO
Priority: PC
⏳ 1.0 business days
👷
▶
2 Technician Assigned Oct 14, 3:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 1d 6h
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Oct 20, 12:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-20T12:00:00.000+0000
⏳ 3.9 business days
⏱️
▶
2 3x Labor Added Oct 23, 7:21 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 2d 19h
⏳ 2.0 business days
🏁
Status: Closed by Patricia Gordon Oct 24, 9:45 AM
From: Completed
To: Closed
Duration in Previous: 1d 2h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 27, 8:52 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 23h, 0m
⏳ 4.0 business days
🧾
Invoice Created Oct 30, 12:20 PM
Invoice Number: SM-244759

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Oct 20, 8:00 AM
Created
Oct 13, 9:30 AM
Invoice #
SM-244759

Work Details (3)

Name Type Status Qty Amount Date
WL-02981071 Labor Open 1 $0.00 Oct 23, 7:21 AM
WL-02981072 Labor Open 1.5 $0.00 Oct 23, 7:21 AM
WL-02981073 Travel Open 66 $0.00 Oct 23, 7:21 AM

Details