Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309055 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 KETTERING HEALTH WASHINGTON TOWNSHIP — 1997 MIAMISBURG CENTERVILLE RD, CENTERVILLE OH, 45459

Oct 13, 2025 → Oct 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 24, 2025
✓ SLA Met (3 biz days early)
Active: 6 biz days
🕐 Clock stopped: Invoiced (Oct 21, 2025)
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Oct 13 → Oct 21, 2025
6 business days (counted)
Running total: 6 of ? biz days used
Created: Oct 13, 2025 Invoiced: Oct 21, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0
Oct 13 → Oct 21 Scheduled ▶ Running 6 6
Dispatch 2.8d
Coordinators 6.0d
Billing 0.2d
✓ SLA Met
Dispatch
2.8 days
Over SLA
Coordinators
6.0 days
Over SLA
Billing
0.2 days
Created: Oct 13, 2025 Due: Oct 24, 2025 Completed: Oct 21, 2025 (3 days early)
📅
6.0 days Total Age
⏱️
8.1d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
12.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 20, 2025
Visit 2 Oct 21, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 8.1 days stuck in "Closed"
⏱️
Total Delay 12.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Closed
8.1d / 1.0d SLA
L2 Screening
2.8d / 1.0d SLA
L2 Review
0.2d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Install Panda bed warmers, all required tests passed.
🔍 Technician Findings
nr
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25409310SA,PBW25409311SA,PBW25409308SA,PBW25409309SA,PBW25409312SA,PBW25409313SA Scale serial number(s): P311459L,P311464L,P311463L,P311460L,P311462L,P311461L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
"GEHC MIC Installation - 6 PANDA IRES WARMER

Timeline

📋
Work Order Created Oct 13, 12:11 PM
Work Order: WO-01309055
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Oct 13, 2:27 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-20T04:00:00.000+0000, 2025-10-20T00:00:00.000+0000, 2025-10-20T12:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 2h 16m
⚠️ 5.0 business days
🚗
▶
2 4x Travel Added Oct 20, 6:13 PM
4x Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 5.75, 2.25
⏳ 1.7 business days
⏱️
3x Labor Added Oct 21, 7:06 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1.5, 125
✔️
Status: Completed by Paul Mccormish Oct 21, 7:15 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 4h, 0m
⚠️ 8.6 business days
⏱️
▶
2 Labor Added Oct 31, 1:30 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 9d 18h
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Nov 4, 10:12 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 21h
📄
Status: Ready to Bill by Allison Belyea Nov 4, 11:29 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1h 17m
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:22 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 52m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:40 PM
Invoice Number: SM-245567

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 8.1 business days (threshold: 1.0 business days)
Exceeded by 7.1 business days
L2 Screening
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Paul Mccormish
Scheduled
Oct 20, 8:00 AM
Created
Oct 13, 12:11 PM
Invoice #
SM-245567

Work Details (10)

Name Type Status Qty Amount Date
WL-02977573 Travel Open 125 $0.00 Oct 20, 6:13 PM
WL-02977574 Travel Open 125 $0.00 Oct 20, 6:13 PM
WL-02977570 Labor Open 2.25 $0.00 Oct 20, 6:13 PM
WL-02977571 Labor Open 0.75 $0.00 Oct 20, 6:13 PM
WL-02977576 Labor Open 5.75 $720.00 Oct 20, 6:16 PM
WL-02977577 Labor Open 2.25 $250.00 Oct 20, 6:16 PM
WL-02979033 Labor Open 2.5 $250.00 Oct 21, 7:06 PM
WL-02979034 Labor Open 1.5 $180.00 Oct 21, 7:06 PM
WL-02979035 Travel Open 125 $0.00 Oct 21, 7:06 PM
WL-02991754 Labor Open 0.016666666666667 $38.00 Oct 31, 1:30 PM

Details