Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309071 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Oct 13, 2025 → Oct 13, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 20, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 14, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Oct 13 → Oct 14, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Oct 13, 2025 Completed: Oct 14, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 13 Created ▶ Running 0 0 / 5
Oct 13 → Oct 13 Ready for Scheduling ▶ Running 0 0 / 5
Oct 13 → Oct 14 Assigned ▶ Running 1 1 / 5
Coordinators 0.1d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Coordinators
0.1 days
Field Work
0.0 days
Billing
0.1 days
Created: Oct 13, 2025 Due: Oct 20, 2025 Completed: Oct 14, 2025 (6 days early)
📅
0.2 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
6 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 142 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Reinstalled siderail screws
🔍 Technician Findings
Siderail screws backed out of rail.
⚠️ Problem Description
Requested by Joe Evans: Siderail won't lock
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
Work Order Created Oct 13, 1:28 PM
Work Order: WO-01309071
Type: Repair
Priority: P5
📅
Status: Ready for Scheduling by Kimberly Hardison Oct 13, 1:36 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 7m
⏱️
Labor Added Oct 13, 3:30 PM
Type: Labor
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Oct 13, 4:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 30m
✔️
▶
2 Status: Completed Oct 13, 9:08 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Oct 14, 11:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 28m
📨
Status: Invoice Pending by Hannah Shaw Oct 14, 12:05 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 26m, 0m
⏳ 4.0 business days
🧾
Invoice Created Oct 19, 9:07 PM
Invoice Number: SM-243520

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Oct 13, 1:28 PM
Invoice #
SM-243520

Work Details (1)

Name Type Status Qty Amount Date
WL-02968811 Labor Open 1 $0.00 Oct 13, 3:30 PM

Details