📍 KEARFOTT CORPORARION — 2858 Us 70 Hwy, Black Mountain NC, 28711
Oct 13, 2025 → Oct 20, 2025
✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (5 biz days early)
Active: 9 biz days
🕐 Clock stopped: Completed (Oct 24, 2025)
▶ Clock Running
Status: Created
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Oct 13 → Oct 24, 2025
9 business days (counted)
Running total: 9 of ? biz days used
Created: Oct 13, 2025Completed: Oct 24, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 13 → Oct 13
Created
▶ Running
0
0
Oct 13 → Oct 24
Assigned
▶ Running
9
9
Coordinators9.0d
Field Work0.0d
Billing1.0d
✓ SLA Met
Coordinators
9.0 days
Over SLA
Field Work
0.0 days
Billing
1.0 days
Created: Oct 13, 2025
Due: Nov 13, 2025
Completed: Oct 20, 2025 (24 days early)
📅
5.0 daysTotal Age
⏱️
9.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
8.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 142 days old
🚨
Primary Delay9.0 days stuck in "Assigned"
⏱️
Total Delay8.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
9.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform bench Overhaul: Evaluated, unit has a noise from turbo pump, sensitivity unstable.
10/20/2025 Started tear down system, Clean valve block, replace all O-ring, plunger seal
internal calibrated leak, internal leak valve, exchange turbo pump, HLD's ion source board.
Clean inside spec-tube body, ion chamber, ion support pole, replaced new filament, metal gasket, retorque spec-tube header. Start up unit. Perform fine test procedure, record parameter, chart record MDL/Helium Stability. Unit leak check ok, shut off unit, drain oil from
pump, pack it up, ship unit back to customer.
🔍Technician Findings
Turbo pump noise/sensitivity unstable.
📄Description
Wet, Helium LD MR15
📞Call Description
VPD Bench Overhaul Trade
Timeline
📋
▶
3
Work Order Created Oct 13, 3:13 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
⚠️8.9 business days
🔩
6x Parts Added Oct 24, 6:52 AM
Type:Parts
Status:Open
Qty:2, 1
⏱️
Labor Added Oct 24, 7:01 AM
Type:Labor
Status:Open
Qty:8
✔️
▶
2
Status: Completed Oct 24, 7:24 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:3m
⏳1.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAOct 26, 10:12 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 2h
⏳1.0 business days
📨
▶
2
Status: Invoice Pending Oct 27, 4:11 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Oct 29, 11:53 AM
Invoice Number:SM-244847
Bottlenecks
Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)