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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309175 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Kaiser Sacramento Medical Center — 2025 Morse Ave, Sacramento CA, 95823

Oct 13, 2025 → Dec 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (32 biz days late)
Active: 45 biz days
🕐 Clock stopped: Completed (Dec 21, 2025)
▶ Clock Running
Status: Scheduled
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Oct 28, 2025
10 business days (counted)
Running total: 10 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Oct 28 → Dec 11, 2025
29 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 15, 2025
2 business days (counted)
Running total: 41 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 21, 2025
4 business days (counted)
Running total: 45 of ? biz days used
Created: Oct 14, 2025 Completed: Dec 21, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Scheduled ▶ Running 0 0
Oct 14 → Oct 28 Ready for Scheduling ▶ Running 10 10
Oct 28 → Dec 11 Scheduled ▶ Running 29 39
Dec 11 → Dec 11 Ready for Scheduling ▶ Running 0 39
Dec 11 → Dec 11 Scheduled ▶ Running 0 39
Dec 11 → Dec 15 Ready for Scheduling ▶ Running 2 41
Dec 15 → Dec 21 Scheduled ▶ Running 4 45
Coordinators 48.1d
Billing 1.3d
✗ SLA Missed
Coordinators
48.1 days
Over SLA
Billing
1.3 days
Created: Oct 14, 2025 Due: Dec 31, 2025 Completed: Dec 21, 2025 (10 days early)
📅
46.0 days Total Age
⏱️
29.4d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
43.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
28 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Dec 17, 2025
Visit 2 Dec 18, 2025
Visit 3 Dec 19, 2025
Visit 4 Dec 20, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 29.4 days stuck in "Scheduled"
⏱️
Total Delay 43.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
13.7d / 1.0d SLA
Scheduled
34.4d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/13/2025 2040 LM w/Juilan re NAR; LM w/CW, DC; 1159 CW decline; 10/13/2025 1511 DC decline; 10/28/2025 NNL ; 1304 SZ avail; 1317 LM w/Julian re cnfm; 1319 Julian cnfm; 1341 ack cnfm; LM w/SZ; 1644 SZ ack cnfm; 12/11/2025 1228 Julian req. Roseville M-T, Sacramento W-Th; 1259 ack msg; LM w/SZ; 1351 SZ okay ; 1449 LM w/Julian re cfm; 12/15/2025 0945 CM 2nd msg w/Julian; 1016 Julian cnfm; ack cnfm; LM w/SZ; 1108 SZ ack cnfm

Timeline

📋
▶
2 Work Order Created Oct 13, 8:48 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 11.0 business days
🗓️
▶
2 Status: Scheduled Oct 28, 4:50 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Susan Zorn
🚨 29.9 business days
📅
▶
3 Status: Ready for Scheduling Dec 11, 1:01 PM
Status: Ready for Scheduling → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2025-12-17T13:00:00.000+0000
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 1m, 0m
⏳ 3.0 business days
🗓️
Status: Scheduled by Caitlin Mcgee Dec 15, 11:10 AM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 22h
⏳ 3.0 business days
⏱️
4x Labor Added Dec 17, 6:26 PM
Type: Labor, Expenses
Status: Open
Qty: 0.25, 8, 0.5, 1
⏳ 2.7 business days
⏱️
6x Labor Added Dec 19, 5:29 PM
Type: Labor
Status: Open
Qty: 0.25, 8, 0.5, 4
💵
2x Expenses Added Dec 19, 5:34 PM
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added Dec 19, 5:48 PM
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Dec 19, 6:21 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 0.7 business days
💵
4x Expenses Added Dec 21, 12:11 AM
Type: Expenses, Travel
Status: Open
Qty: 1, 59
⏱️
Labor Added Dec 21, 1:00 PM
Type: Labor
Status: Open
Qty: 12
💵
▶
3 3x Expenses Added Dec 21, 1:06 PM
3x Expenses Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Susan Zorn
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 1h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Wayne Rush Dec 23, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 3h
📨
Status: Invoice Pending by Hannah Shaw Dec 23, 4:42 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16m
🧾
▶
2 Invoice Created Dec 24, 3:14 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 32m

Bottlenecks

Ready for Scheduling
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Scheduled
Duration: 29.4 business days (threshold: 2.0 business days)
Exceeded by 27.4 business days
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Susan Zorn
Scheduled
Dec 17, 8:00 AM
Created
Oct 13, 8:48 PM
Invoice #
SM-249867

Work Details (28)

Name Type Status Qty Amount Date
WL-03041184 Labor Open 0.25 $10.00 Dec 17, 6:26 PM
WL-03041185 Labor Open 8 $950.00 Dec 17, 6:26 PM
WL-03041186 Labor Open 0.5 $20.00 Dec 17, 6:26 PM
WL-03041187 Expenses Open 1 $52.00 Dec 17, 6:26 PM
WL-03043909 Labor Open 0.25 $10.00 Dec 19, 5:29 PM
WL-03043910 Labor Open 8 $950.00 Dec 19, 5:29 PM
WL-03043911 Labor Open 0.5 $20.00 Dec 19, 5:29 PM
WL-03043912 Labor Open 0.25 $10.00 Dec 19, 5:29 PM
WL-03043913 Labor Open 4 $950.00 Dec 19, 5:29 PM
WL-03043914 Labor Open 0.25 $10.00 Dec 19, 5:29 PM
WL-03043918 Expenses Open 1 $52.00 Dec 19, 5:34 PM
WL-03043919 Expenses Open 1 $52.00 Dec 19, 5:34 PM
WL-03043932 Expenses Open 1 $165.28 Dec 19, 5:48 PM
WL-03043933 Expenses Open 1 $165.28 Dec 19, 5:48 PM
WL-03043934 Expenses Open 1 $165.28 Dec 19, 5:48 PM
WL-03043935 Expenses Open 1 $5.00 Dec 19, 5:48 PM
WL-03043977 Expenses Open 1 $12.00 Dec 19, 6:21 PM
WL-03043978 Expenses Open 1 $12.00 Dec 19, 6:21 PM
WL-03043979 Expenses Open 1 $12.00 Dec 19, 6:21 PM
WL-03044599 Expenses Open 1 $52.00 Dec 21, 12:11 AM
WL-03044600 Expenses Open 1 $205.91 Dec 21, 12:11 AM
WL-03044601 Expenses Open 1 $22.89 Dec 21, 12:11 AM
WL-03044602 Travel Open 59 $41.30 Dec 21, 12:11 AM
WL-03044703 Labor Open 12 $480.00 Dec 21, 1:00 PM
WL-03044706 Expenses Open 1 $52.00 Dec 21, 1:06 PM
WL-03044707 Expenses Open 1 $5.00 Dec 21, 1:06 PM
WL-03044708 Expenses Open 1 $231.30 Dec 21, 1:06 PM
WL-03044709 Expenses Open 1 $5.00 Dec 21, 1:09 PM

Details