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← WO Overview

WO-01309244 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 KETTERING HEALTH WASHINGTON TOWNSHIP — 1997 MIAMISBURG CENTERVILLE RD, CENTERVILLE OH, 45459

Oct 14, 2025 → Oct 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 24, 2025
✓ SLA Met (3 biz days early)
Active: 5 biz days
🕐 Clock stopped: Invoiced (Oct 21, 2025)
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 14 → Oct 21, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Oct 14, 2025 Invoiced: Oct 21, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0
Oct 14 → Oct 14 Scheduled ▶ Running 0 0
Oct 14 → Oct 14 Entered ▶ Running 0 0
Oct 14 → Oct 21 Scheduled ▶ Running 5 5
Oct 21 → Oct 21 Completed ▶ Running 0 5
Dispatch 2.8d
Coordinators 6.0d
Field Work 0.0d
Billing 0.4d
✓ SLA Met
Dispatch
2.8 days
Over SLA
Coordinators
6.0 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Oct 14, 2025 Due: Oct 24, 2025 Completed: Oct 21, 2025 (3 days early)
📅
6.0 days Total Age
⏱️
8.4d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
13.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 141 days old
🚨
Primary Delay 8.4 days stuck in "Closed"
⏱️
Total Delay 13.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
8.4d / 1.0d SLA
L2 Screening
2.8d / 1.0d SLA
L2 Review
0.0d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
OJT EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25409310SA, PBW25409311SA, PBW25409308SA, PBW25409309SA, PBW25409312SA, PBW25409313SA Scale serial number(s): P311459L, P311464L, P311463L, P311460L, P311462L, P311461L See Shipment Notification with IPs and accessories attached to the EMSAR WO."
🔍 Technician Findings
OJT performed and one device serviced.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25409310SA,PBW25409311SA,PBW25409308SA,PBW25409309SA,PBW25409312SA,PBW25409313SA Scale serial number(s): P311459L,P311464L,P311463L,P311460L,P311462L,P311461L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
"GEHC MIC Installation - 6 PANDA IRES WARMER

Timeline

📋
▶
2 Work Order Created Oct 14, 10:58 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
👷
▶
3 Technician Assigned Oct 14, 11:05 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-14T04:00:00.000+0000, 2025-10-14T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 6m
📅
▶
2 Dispatch Scheduled Oct 14, 11:23 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-20T12:00:00.000+0000
⏳ 2.0 business days
💵
2x Expenses Added Oct 15, 2:05 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
3x Labor Added Oct 20, 6:00 PM
Type: Labor
Status: Open
Qty: 3, 3.5, 0.25
💵
3x Expenses Added Oct 21, 4:18 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 155, 2
✔️
▶
2 Status: Completed Oct 21, 4:34 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jackson Reeves
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 8.9 business days
⏱️
▶
2 Labor Added Oct 31, 1:30 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 9d 20h
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Nov 4, 10:10 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 21h
📄
Status: Ready to Bill by Allison Belyea Nov 4, 10:27 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 17m
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:22 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 54m, 0m
⚠️ 5.0 business days
🧾
Invoice Created Nov 11, 3:14 PM
Invoice Number: SM-245567

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 8.4 business days (threshold: 1.0 business days)
Exceeded by 7.4 business days
L2 Screening
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jackson Reeves
Scheduled
Oct 20, 8:00 AM
Created
Oct 14, 10:58 AM
Invoice #
SM-245567

Work Details (9)

Name Type Status Qty Amount Date
WL-02971584 Expenses Open 1 $148.31 Oct 15, 2:05 PM
WL-02971585 Expenses Open 1 $0.00 Oct 15, 2:05 PM
WL-02977527 Labor Open 3 $450.00 Oct 20, 6:00 PM
WL-02977528 Labor Open 3.5 $180.00 Oct 20, 6:00 PM
WL-02977529 Labor Open 0.25 $0.00 Oct 20, 6:00 PM
WL-02978742 Expenses Open 1 $0.00 Oct 21, 4:18 PM
WL-02978743 Travel Open 155 $0.00 Oct 21, 4:18 PM
WL-02978744 Travel Open 2 $0.00 Oct 21, 4:18 PM
WL-02991749 Labor Open 0.016666666666667 $38.00 Oct 31, 1:30 PM

Details