Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309254 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Oct 14, 2025 → Oct 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 4, 2025
✓ SLA Met (8 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Oct 23, 2025)
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Oct 14 → Oct 23, 2025
7 business days (counted)
Running total: 7 of ? biz days used
Created: Oct 14, 2025 Completed: Oct 23, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0
Oct 14 → Oct 23 Assigned ▶ Running 7 7
Dispatch 0.0d
Coordinators 8.0d
Billing 0.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.0 days
Over SLA
Billing
0.8 days
Created: Oct 14, 2025 Due: Nov 4, 2025 Completed: Oct 23, 2025 (12 days early)
📅
8.0 days Total Age
⏱️
8.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
8.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 141 days old
🚨
Primary Delay 8.0 days stuck in "Assigned"
⏱️
Total Delay 8.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
8.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 600 MODULE

Timeline

📋
▶
4 Work Order Created Oct 14, 11:21 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 2m
⚠️ 8.0 business days
✔️
Status: Completed by Tami Dawe Oct 23, 11:23 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8d 23h, 0m
📄
Status: Ready to Bill by Tami Dawe Oct 24, 9:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 51m
📨
▶
2 Status: Invoice Pending Oct 24, 3:37 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:41 PM
Invoice Number: SM-244718

Bottlenecks

Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Oct 14, 11:21 AM
Invoice #
SM-244718

Work Details (1)

Name Type Status Qty Amount Date
WL-02969738 Parts Open 1 $929.50 Oct 14, 11:22 AM

Details