Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309270 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Emory Decatur Hospital — 2701 N Decatur Rd, Decatur GA, 30033

Oct 14, 2025 → Nov 5, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 21, 2025
✗ SLA Missed (11 biz days late)
Active: 16 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
16d
▶ Clock Running
Status: Assigned
Oct 14 → Nov 5, 2025
16 business days (counted)
Running total: 16 of 5 biz days used
Created: Oct 14, 2025 Completed: Nov 5, 2025
Business Days Used 16 / 5
0 5d budget +11d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0 / 5
Oct 14 → Oct 14 Ready for Scheduling ▶ Running 0 0 / 5
Oct 14 → Nov 5 Assigned ▶ Running 16 16 / 5
Dispatch 0.0d
Coordinators 17.0d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
17.0 days
Over SLA
Field Work
0.0 days
Created: Oct 14, 2025 Due: Oct 21, 2025 Completed: Nov 5, 2025 (14 days late)
📅
17.0 days Total Age
⏱️
16.5d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
18.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 14, 2025
Visit 2 Nov 5, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 141 days old
🚨
Primary Delay 16.5 days stuck in "Assigned"
⏱️
Total Delay 18.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
16.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.31.25 PO received

10/14/25 - TGifford; training with J.Duff

11/4/25 - TGifford; repair completed prior to documentation using stock parts.
🔧 Work Performed
removed and replaced outer shells of damaged footboard assembly; reinstalled and configured inner components. Verified operation. Bed returned in good working condition. Time added for completed repair and diagnostics.
🔍 Technician Findings
The outer shells of the footboard assembly have received physical damage. Replacement required.
⚠️ Problem Description
Requested by Torre Gifford: Damaged footboard assembly. (out-of-scope)
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 14, 12:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 14, 4:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 5m
⏱️
2x Labor Added Oct 14, 6:34 PM
Type: Labor
Status: Open
Qty: 1.5
🚗
Travel Added Oct 14, 7:12 PM
Type: Travel
Status: Open
Qty: 33
🚨 16.6 business days
⏱️
▶
3 3x Labor Added Nov 5, 4:19 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Torre Gifford
From: Assigned
To: Completed
Duration in Previous: 22d 1h
🏁
Status: Closed by Torre Gifford
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Nov 11, 5:29 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Nov 12, 12:09 PM
Invoice Number: SM-246248

Bottlenecks

Assigned
Duration: 16.5 business days (threshold: 4.0 business hours)
Exceeded by 16.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Oct 14, 12:06 PM
Invoice #
SM-246248

Work Details (6)

Name Type Status Qty Amount Date
WL-02970531 Labor Open 1.5 $0.00 Oct 14, 6:34 PM
WL-02970532 Labor Open 1.5 $142.50 Oct 14, 6:34 PM
WL-02970657 Travel Open 33 $0.00 Oct 14, 7:12 PM
WL-02997463 Labor Open 1.5 $142.50 Nov 5, 4:19 PM
WL-02997464 Parts Open 1 $115.77 Nov 5, 4:19 PM
WL-02997465 Parts Open 1 $324.74 Nov 5, 4:19 PM

Details