Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309309 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Oct 14, 2025 → Oct 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 11, 2025
✓ SLA Met (16 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Oct 17, 2025)
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Oct 14 → Oct 17, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Oct 14, 2025 Completed: Oct 17, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0
Oct 14 → Oct 17 Assigned ▶ Running 3 3
Dispatch 0.0d
Coordinators 3.7d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.7 days
Over SLA
Billing
0.2 days
Created: Oct 14, 2025 Due: Nov 11, 2025 Completed: Oct 17, 2025 (25 days early)
📅
3.7 days Total Age
⏱️
3.7d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 141 days old
🚨
Primary Delay 3.7 days stuck in "Assigned"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.7d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

📄 Description
CAL. LEAK,10-7 W/NW25 ADAPTER

Timeline

📋
▶
4 Work Order Created Oct 14, 2:00 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
⏳ 4.0 business days
✔️
Status: Completed by Kim Pearson Oct 17, 2:34 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 0h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Oct 20, 10:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 19h
📨
Status: Invoice Pending by Hannah Shaw Oct 20, 11:44 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 36m, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 21, 3:07 PM
Invoice Number: SM-244143

Bottlenecks

Assigned
Duration: 3.7 business days (threshold: 4.0 business hours)
Exceeded by 3.2 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Oct 14, 2:00 PM
Invoice #
SM-244143

Work Details (1)

Name Type Status Qty Amount Date
WL-02969971 Parts Open 1 $489.00 Oct 14, 2:01 PM

Details