Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309319 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Legacy Meridian Park Hospital — 19300 SW 65th Avenue, Tualitin OR, 97062

Oct 14, 2025 → Nov 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (5 biz days late)
Active: 18 biz days
🕐 Clock stopped: Completed (Nov 9, 2025)
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Oct 16, 2025
2 business days (counted)
Running total: 2 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Oct 16 → Nov 9, 2025
16 business days (counted)
Running total: 18 of ? biz days used
Created: Oct 14, 2025 Completed: Nov 9, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0
Oct 14 → Oct 16 Ready for Scheduling ▶ Running 2 2
Oct 16 → Nov 9 Scheduled ▶ Running 16 18
Coordinators 19.4d
Billing 1.8d
✗ SLA Missed
Coordinators
19.4 days
Over SLA
Billing
1.8 days
Created: Oct 14, 2025 Due: Dec 31, 2025 Completed: Nov 9, 2025 (52 days early)
📅
18.7 days Total Age
⏱️
16.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
18.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Nov 3, 2025
Visit 2 Nov 4, 2025
Visit 3 Nov 5, 2025
Visit 4 Nov 6, 2025
Visit 5 Nov 7, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 141 days old
🚨
Primary Delay 16.7 days stuck in "Scheduled"
⏱️
Total Delay 18.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
16.7d / 2.0d SLA
Ready for Scheduling
2.7d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
1.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/14/25 RA to host; LM w/Sean re approval; 10/16/2025 1329 CM 2nd msg w/Sean; 1354 Sean okay ; 1438 LM w/Kelly re added to calendar

Timeline

📋
▶
3 Work Order Created Oct 14, 2:13 PM
Work Order Created → Technician Assigned → Status: Ready for Scheduling
👷
Technician Assigned by Wayne Rush
Technician: CSOL Admin
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 3m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Oct 16, 2:38 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 0h
🚨 15.0 business days
⏱️
▶
2 2x Labor Added Nov 5, 5:44 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 9.5
💵
▶
3 4x Expenses Added Nov 5, 5:49 PM
4x Expenses Added → 2x Expenses Added → Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Nov 6, 2:01 PM
Type: Labor
Status: Open
Qty: 8
💵
▶
2 3x Expenses Added Nov 6, 2:21 PM
3x Expenses Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
Labor Added Nov 9, 12:30 PM
Type: Labor
Status: Open
Qty: 7.5
✔️
Status: Completed by Allens Augustin Nov 9, 2:13 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 24d 0h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Nov 13, 12:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 22h
📨
Status: Invoice Pending by Timothy Amburgey Nov 13, 12:32 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19m
⏳ 2.0 business days
💰
Status: Invoiced by Timothy Amburgey Nov 14, 12:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 0h
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:53 PM
Invoice Number: SM-246427

Bottlenecks

Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Scheduled
Duration: 16.7 business days (threshold: 2.0 business days)
Exceeded by 14.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Allens Augustin
Scheduled
Nov 4, 8:00 AM
Created
Oct 14, 2:13 PM
Invoice #
SM-246427

Work Details (19)

Name Type Status Qty Amount Date
WL-02997635 Labor Open 8 $695.00 Nov 5, 5:44 PM
WL-02997636 Labor Open 8 $695.00 Nov 5, 5:44 PM
WL-02997637 Labor Open 9.5 $380.00 Nov 5, 5:47 PM
WL-02997644 Expenses Open 1 $52.00 Nov 5, 5:49 PM
WL-02997645 Expenses Open 1 $52.00 Nov 5, 5:49 PM
WL-02997647 Expenses Open 1 $52.00 Nov 5, 5:50 PM
WL-02997646 Expenses Open 1 $52.00 Nov 5, 5:50 PM
WL-02997648 Expenses Open 1 $52.00 Nov 5, 5:50 PM
WL-02997649 Expenses Open 1 $292.48 Nov 5, 5:51 PM
WL-02997650 Expenses Open 1 $35.00 Nov 5, 5:51 PM
WL-02998600 Labor Open 8 $695.00 Nov 6, 2:01 PM
WL-02998626 Expenses Open 1 $20.14 Nov 6, 2:21 PM
WL-02998627 Expenses Open 1 $236.00 Nov 6, 2:22 PM
WL-02998628 Expenses Open 1 $29.24 Nov 6, 2:22 PM
WL-02998629 Expenses Open 1 $196.00 Nov 6, 2:24 PM
WL-02998630 Expenses Open 1 $196.00 Nov 6, 2:24 PM
WL-02998631 Expenses Open 1 $196.00 Nov 6, 2:24 PM
WL-02998632 Expenses Open 1 $197.43 Nov 6, 2:24 PM
WL-03001429 Labor Open 7.5 $300.00 Nov 9, 12:30 PM

Details