Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309337 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Oct 14, 2025 → Oct 14, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 21, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 15, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Oct 14 → Oct 15, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Oct 14, 2025 Completed: Oct 15, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0 / 5
Oct 14 → Oct 14 Ready for Scheduling ▶ Running 0 0 / 5
Oct 14 → Oct 15 Assigned ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 0.8d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Oct 14, 2025 Due: Oct 21, 2025 Completed: Oct 15, 2025 (6 days early)
📅
0.8 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 141 days old
⏱️
Total Delay 0.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Side Control Linkage.
🔍 Technician Findings
Brakes on stretcher will not lock.
⚠️ Problem Description
Requested by Ray-Anthony Alston: Stretcher will not lock.
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Oct 14, 2:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 14, 4:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 33m
⏱️
▶
3 4x Labor Added Oct 14, 8:40 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 4h 28m
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 15, 12:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 19m
📨
▶
2 Status: Invoice Pending Oct 15, 12:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Oct 17, 8:20 PM
Invoice Number: SM-243599

Bottlenecks

Assigned
Duration: 4.5 business hours (threshold: 4.0 business hours)
Exceeded by 0.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Oct 14, 2:39 PM
Invoice #
SM-243599

Work Details (4)

Name Type Status Qty Amount Date
WL-02970860 Labor Open 2 $0.00 Oct 14, 8:40 PM
WL-02970861 Labor Open 1 $0.00 Oct 14, 8:40 PM
WL-02970862 Travel Open 24.6 $0.00 Oct 14, 8:40 PM
WL-02970863 Parts Open 1 $0.00 Oct 14, 8:40 PM

Details