Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309355 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Oct 14, 2025 → Oct 20, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 21, 2025
✓ SLA Met
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Oct 14 → Oct 21, 2025
5 business days (counted)
Running total: 5 of 5 biz days used
Created: Oct 14, 2025 Completed: Oct 21, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 14 → Oct 14 Created ▶ Running 0 0 / 5
Oct 14 → Oct 14 Ready for Scheduling ▶ Running 0 0 / 5
Oct 14 → Oct 21 Assigned ▶ Running 5 5 / 5
Dispatch 0.0d
Coordinators 5.0d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Oct 14, 2025 Due: Oct 21, 2025 Completed: Oct 21, 2025 (on time)
📅
5.0 days Total Age
⏱️
4.8d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 141 days old
🚨
Primary Delay 4.8 days stuck in "Assigned"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
4.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced both handles on stretcher.
🔍 Technician Findings
Handles of stretcher not working.
⚠️ Problem Description
Handles of stretcher not working. Alston, Ray-Anthony
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Oct 14, 3:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 14, 4:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 6m
⏳ 5.0 business days
⏱️
▶
2 2x Labor Added Oct 20, 10:44 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 6d 6h
🏁
Status: Closed by Ray-Anthony Alston Oct 20, 10:53 PM
From: Completed
To: Closed
Duration in Previous: 8m
📄
Status: Ready to Bill by Hannah Shaw Oct 21, 11:19 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 25m
📨
Status: Invoice Pending by Hannah Shaw Oct 21, 12:17 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 58m, 0m
⚠️ 5.0 business days
🧾
Invoice Created Oct 27, 8:39 AM
Invoice Number: SM-244277

Bottlenecks

Assigned
Duration: 4.8 business days (threshold: 4.0 business hours)
Exceeded by 4.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Oct 14, 3:06 PM
Invoice #
SM-244277

Work Details (2)

Name Type Status Qty Amount Date
WL-02977886 Labor Open 1 $0.00 Oct 20, 10:44 PM
WL-02977887 Parts Open 4 $0.00 Oct 20, 10:44 PM

Details