Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309437 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Our Lady of Lourdes Medical Center — 1600 Haddon Ave, Camden NJ, 08103

Oct 15, 2025 → Oct 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (298 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Oct 18, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 17, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 2 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Oct 17 → Oct 18, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 15, 2025 Completed: Oct 18, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 17 Ready for Scheduling ▶ Running 2 2
Oct 17 → Oct 17 Scheduled ▶ Running 0 2
Oct 17 → Oct 18 Tech On Site ▶ Running 0 2
Dispatch 0.0d
Coordinators 3.4d
Field Work 0.9d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.4 days
Over SLA
Field Work
0.9 days
Billing
1.6 days
Over SLA
Created: Oct 15, 2025 Due: Dec 31, 2026 Completed: Oct 18, 2025 (439 days early)
📅
3.0 days Total Age
⏱️
4.0d in 07e-Partial Project Longest Stage
🔄
7 transitions Status Changes
⚠️
2.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 140 days old
🚨
Primary Delay 4.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
0.4d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/17/2025 RArnold- dispatching to Nkosi for today

10/15/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01306800) -Follow up notes - 10/13/2025– Completed this week’s work and need a new work order for my return trip next week to complete #2 of devices on 10/15/16 NW


-Previous notes -

10/13/2025 EMartin dispatching to FSE onsite per request

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🔍 Technician Findings
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 15, 8:52 AM
Work Order: WO-01309437
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Rebecca Arnold Oct 15, 9:14 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 21m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Oct 17, 9:27 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-17T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 0h
🔧
Status: Tech On Site by Nkosi Wilson Oct 17, 12:51 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 24m
⏱️
2x Labor Added Oct 18, 8:06 AM
Type: Labor
Status: Open
Qty: 3, 2
✔️
Status: Completed by Nkosi Wilson Oct 18, 8:19 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 19h 27m, 0m
⏳ 1.0 business days
⏱️
Labor Added Oct 20, 9:52 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 20, 10:28 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 2h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 3:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Oct 24, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:38 PM
Invoice Number: SM-244614

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Oct 17, 8:00 AM
Created
Oct 15, 8:52 AM
Invoice #
SM-244614

Work Details (3)

Name Type Status Qty Amount Date
WL-02975961 Labor Open 3 $475.00 Oct 18, 8:06 AM
WL-02975962 Labor Open 2 $310.00 Oct 18, 8:06 AM
WL-02976810 Labor Open 0.016666666666667 $76.00 Oct 20, 9:52 AM

Details