Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309439 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Our Lady of Lourdes Medical Center — 1600 Haddon Ave, Camden NJ, 08103

Oct 15, 2025 → Dec 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (256 biz days early)
Active: 44 biz days
🕐 Clock stopped: Completed (Dec 21, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 30, 2025
11 business days (counted)
Running total: 11 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 26, 2025
18 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 29 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Nov 26 → Dec 21, 2025
15 business days (counted)
Running total: 44 of ? biz days used
Created: Oct 15, 2025 Completed: Dec 21, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 30 Ready for Scheduling ▶ Running 11 11
Oct 30 → Nov 26 Scheduled ▶ Running 18 29
Nov 26 → Nov 26 Entered ▶ Running 0 29
Nov 26 → Nov 26 Assigned ▶ Running 0 29
Nov 26 → Dec 21 Scheduled ▶ Running 15 44
Dispatch 0.0d
Coordinators 46.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
46.6 days
Over SLA
Created: Oct 15, 2025 Due: Dec 31, 2026 Completed: Dec 21, 2025 (375 days early)
📅
45.0 days Total Age
⏱️
18.7d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
41.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 140 days old
🚨
Primary Delay 18.7 days stuck in "Scheduled"
⏱️
Total Delay 41.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
12.0d / 1.0d SLA
Scheduled
34.6d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/2025 RArnold - dispatching to Nkosi for parts

10/15/2025 SRobinson- Created follow up WO as requested. (Old WO-01306800) -Follow up notes - 10/13/2025– Completed this week’s work and need a new work order for my return trip next week to complete #2 of devices on 10/15/16 NW


-Previous notes -

10/13/2025 EMartin dispatching to FSE onsite per request

🔧 Work Performed
closing WO - no work completed . parts transfer only.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 15, 8:57 AM
Work Order: WO-01309439
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Rebecca Arnold Oct 15, 9:13 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 16m
🚨 12.0 business days
👷
▶
3 Technician Assigned Oct 30, 2:15 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-15T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 15d 5h
🚨 19.0 business days
🆕
▶
3 Status: Entered Nov 26, 11:52 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: a0h5A00000GbkeQQAR, Fady Messak
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-26T13:00:00.000+0000
📅
Dispatch Scheduled by Fady Messak Nov 27, 8:06 AM
Scheduled For: 2025-11-29T13:00:00.000+0000
⏳ 1.0 business days
📅
Dispatch Scheduled by Fady Messak Dec 1, 6:17 PM
Scheduled For: 2025-12-19T13:00:00.000+0000
🚨 10.7 business days
⏱️
Labor Added Dec 15, 9:12 AM
Type: Labor
Status: Open
Qty: 0.083333333333333
⚠️ 5.0 business days
✔️
Status: Completed by Fady Messak Dec 21, 4:36 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 25d 4h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Dec 22, 12:41 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 20h 4m, 0m
🧾
Invoice Created Dec 22, 6:39 PM
Invoice Number: SM-249744

Bottlenecks

Ready for Scheduling
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Scheduled
Duration: 18.7 business days (threshold: 2.0 business days)
Exceeded by 16.7 business days
Scheduled
Duration: 15.9 business days (threshold: 2.0 business days)
Exceeded by 13.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Dec 19, 8:00 AM
Created
Oct 15, 8:57 AM
Invoice #
SM-249744

Work Details (1)

Name Type Status Qty Amount Date
WL-03037664 Labor Open 0.083333333333333 $0.00 Dec 15, 9:12 AM

Details