Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309470 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (40 biz days early)
Active: 11 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Oct 20 → Oct 30, 2025
8 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Entered
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 11 of ? biz days used
Created: Oct 15, 2025 Completed: Oct 30, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Oct 30 Assigned ▶ Running 8 11
Oct 30 → Oct 30 Entered ▶ Running 0 11
Oct 30 → Oct 30 Ready for Scheduling ▶ Running 0 11
Oct 30 → Oct 30 Scheduled ▶ Running 0 11
Dispatch 0.2d
Coordinators 13.0d
Field Work 2.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.2 days
Coordinators
13.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
0.3 days
Created: Oct 15, 2025 Due: Dec 31, 2025 Completed: Oct 31, 2025 (61 days early)
📅
13.0 days Total Age
⏱️
8.8d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
18.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 140 days old
🚨
Primary Delay 8.8 days stuck in "Assigned"
⏱️
Total Delay 18.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
8.8d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
7.2d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10/29/2025 LIser- Upgrade completed.
🔍 Technician Findings
10/29/2025 LIser- GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309470
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:02 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
⚠️ 9.0 business days
🆕
Status: Entered by Mandy Newman Oct 30, 8:52 AM
From: Assigned
To: Entered
Duration in Previous: 9d 19h
📅
Status: Ready for Scheduling by Mandy Newman Oct 30, 9:49 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 57m
👷
▶
3 Technician Assigned Oct 30, 9:54 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Allison Belyea
Scheduled For: 2025-10-30T17:00:00.000+0000
🗓️
Status: Scheduled by Allison Belyea
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5m
⏱️
3x Labor Added Oct 30, 10:34 AM
Type: Labor
Status: Open
Qty: 0.5, 1, 0.75
✔️
Status: Completed by Luis Iser Oct 30, 11:24 AM
From: Scheduled
To: Completed
Duration in Previous: 1h 29m
⏳ 2.0 business days
🏁
Status: Closed by Luis Iser Oct 31, 6:05 PM
From: Completed
To: Closed
Duration in Previous: 1d 6h
⚠️ 7.7 business days
📄
Status: Ready to Bill by Diane Patton Nov 12, 1:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 11d 20h
📨
Status: Invoice Pending by Diane Patton Nov 12, 4:29 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 35m, 0m
🧾
Invoice Created Nov 13, 10:49 AM
Invoice Number: SM-246363

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 8.8 business days (threshold: 4.0 business hours)
Exceeded by 8.3 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 7.2 business days (threshold: 1.0 business days)
Exceeded by 6.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
Oct 30, 1:00 PM
Created
Oct 15, 10:43 AM
Invoice #
SM-246363

Work Details (3)

Name Type Status Qty Amount Date
WL-02989612 Labor Open 0.5 $0.00 Oct 30, 10:34 AM
WL-02989613 Labor Open 1 $0.00 Oct 30, 10:34 AM
WL-02989614 Labor Open 0.75 $0.00 Oct 30, 10:34 AM

Details