Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309477 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (40 biz days early)
Active: 11 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Oct 20 → Oct 29, 2025
7 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 29 → Oct 30, 2025
1 business day (counted)
Running total: 11 of ? biz days used
Created: Oct 15, 2025 Completed: Oct 30, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Oct 29 Assigned ▶ Running 7 10
Oct 29 → Oct 29 Entered ▶ Running 0 10
Oct 29 → Oct 29 Assigned ▶ Running 0 10
Oct 29 → Oct 30 Scheduled ▶ Running 1 11
Dispatch 0.0d
Coordinators 12.9d
Field Work 2.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
12.9 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
0.3 days
Created: Oct 15, 2025 Due: Dec 31, 2025 Completed: Oct 31, 2025 (61 days early)
📅
13.0 days Total Age
⏱️
7.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
17.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 140 days old
🚨
Primary Delay 7.8 days stuck in "Assigned"
⏱️
Total Delay 17.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
7.8d / 0.5d SLA
Scheduled
1.1d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
7.3d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10/28/2025 LIser- Upgrade completed.
🔍 Technician Findings
10/28/2025 LIser-GCX Advent 5G Nosecone Upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309477
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:02 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
⚠️ 8.0 business days
🆕
▶
3 Status: Entered Oct 29, 9:57 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Luis Iser
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-28T12:00:00.000+0000
📅
▶
2 Dispatch Scheduled Oct 29, 7:54 PM
Dispatch Scheduled → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Luis Iser Oct 29, 8:24 PM
From: Scheduled
To: Completed
Duration in Previous: 10h 26m
⏳ 2.4 business days
🏁
Status: Closed by Luis Iser Oct 31, 5:59 PM
From: Completed
To: Closed
Duration in Previous: 1d 21h
⚠️ 7.8 business days
📄
Status: Ready to Bill by Diane Patton Nov 12, 1:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 11d 20h
📨
Status: Invoice Pending by Diane Patton Nov 12, 4:29 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 33m, 0m
🧾
Invoice Created Nov 13, 10:49 AM
Invoice Number: SM-246363

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 7.3 business days (threshold: 1.0 business days)
Exceeded by 6.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
Oct 29, 8:00 AM
Created
Oct 15, 10:43 AM
Invoice #
SM-246363

Work Details (1)

Name Type Status Qty Amount Date
WL-02988866 Labor Open 0.75 $0.00 Oct 29, 7:57 PM

Details