Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309503 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Jan 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed (11 biz days late)
Active: 62 biz days
🕐 Clock stopped: Completed (Jan 17, 2026)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Oct 20 → Nov 18, 2025
20 business days (counted)
Running total: 23 of ? biz days used
38d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Jan 15, 2026
38 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 17, 2026
1 business day (counted)
Running total: 62 of ? biz days used
Created: Oct 15, 2025 Completed: Jan 17, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Nov 18 Assigned ▶ Running 20 23
Nov 18 → Jan 15 Ready for Scheduling ▶ Running 38 61
Jan 15 → Jan 17 Assigned ▶ Running 1 62
Dispatch 0.0d
Coordinators 65.3d
Billing 8.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
65.3 days
Over SLA
Billing
8.5 days
Over SLA
Created: Oct 15, 2025 Due: Dec 31, 2025 Completed: Jan 18, 2026 (17 days late)
📅
63.0 days Total Age
⏱️
38.5d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
68.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 140 days old
🚨
Primary Delay 38.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 68.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
42.5d / 1.0d SLA
Assigned
22.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
8.2d / 2.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/15/2026 MNewman - assigning to Derick per Fady
🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309503
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:03 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 39.0 business days
👷
▶
2 Technician Assigned Jan 15, 11:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 57d 20h
⏳ 2.0 business days
✔️
Status: Completed by Derick Velazquez Jan 16, 10:56 PM
From: Assigned
To: Completed
Duration in Previous: 1d 11h
⏱️
Labor Added Jan 17, 12:26 AM
Type: Labor
Status: Open
Qty: 0.25
⏳ 0.0 business days
🏁
Status: Closed by Derick Velazquez Jan 18, 2:39 PM
From: Completed
To: Closed
Duration in Previous: 1d 15h
⏳ 1.0 business days
💵
Status: Billing Review by Diane Patton Jan 20, 5:13 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 2h
⚠️ 8.8 business days
📄
Status: Ready to Bill by Diane Patton Jan 30, 4:41 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 9d 23h
📨
▶
2 Status: Invoice Pending Jan 31, 1:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 10.0 business days
🧾
Invoice Created Feb 16, 11:47 AM
Invoice Number: SM-252733

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 20.8 business days (threshold: 4.0 business hours)
Exceeded by 20.3 business days
Ready for Scheduling
Duration: 38.5 business days (threshold: 1.0 business days)
Exceeded by 37.5 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Billing Review
Duration: 8.2 business days (threshold: 2.0 business days)
Exceeded by 6.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Oct 15, 10:43 AM
Invoice #
SM-252733

Work Details (1)

Name Type Status Qty Amount Date
WL-03069193 Labor Open 0.25 $56.48 Jan 17, 12:26 AM

Details