Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309511 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Dec 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (17 biz days early)
Active: 34 biz days
🕐 Clock stopped: Completed (Dec 7, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Oct 20 → Nov 18, 2025
20 business days (counted)
Running total: 23 of ? biz days used
10d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Dec 4, 2025
10 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 7, 2025
1 business day (counted)
Running total: 34 of ? biz days used
Created: Oct 15, 2025 Completed: Dec 7, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Nov 18 Assigned ▶ Running 20 23
Nov 18 → Dec 4 Ready for Scheduling ▶ Running 10 33
Dec 4 → Dec 7 Scheduled ▶ Running 1 34
Dispatch 0.0d
Coordinators 37.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
37.1 days
Over SLA
Billing
0.0 days
Created: Oct 15, 2025 Due: Dec 31, 2025 Completed: Dec 7, 2025 (24 days early)
📅
35.0 days Total Age
⏱️
20.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
34.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 140 days old
🚨
Primary Delay 20.8 days stuck in "Assigned"
⏱️
Total Delay 34.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.5d / 1.0d SLA
Assigned
20.8d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309511
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:03 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 11.0 business days
🗓️
▶
3 Status: Scheduled Dec 4, 12:53 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Horace Barnes
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-05T05:00:00.000+0000, 2025-12-05T00:00:00.000+0000, 2025-12-04T13:00:00.000+0000
⏳ 2.0 business days
⏱️
3x Labor Added Dec 7, 6:01 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 86
✔️
Status: Completed by Horace Barnes Dec 7, 6:08 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 5h, 0m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Dec 10, 1:56 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
🧾
Invoice Created
Invoice Number: SM-248696

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 20.8 business days (threshold: 4.0 business hours)
Exceeded by 20.3 business days
Ready for Scheduling
Duration: 10.5 business days (threshold: 1.0 business days)
Exceeded by 9.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Dec 4, 8:00 AM
Created
Oct 15, 10:43 AM
Invoice #
SM-248696

Work Details (3)

Name Type Status Qty Amount Date
WL-03029570 Labor Open 0.75 $0.00 Dec 7, 6:01 PM
WL-03029571 Travel Open 86 $0.00 Dec 7, 6:01 PM
WL-03029572 Travel Open 86 $0.00 Dec 7, 6:01 PM

Details