Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309526 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Nov 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (39 biz days early)
Active: 12 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Oct 20 → Oct 29, 2025
7 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 10 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 31, 2025
2 business days (counted)
Running total: 12 of ? biz days used
Created: Oct 15, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Oct 29 Assigned ▶ Running 7 10
Oct 29 → Oct 29 Entered ▶ Running 0 10
Oct 29 → Oct 29 Assigned ▶ Running 0 10
Oct 29 → Oct 29 Scheduled ▶ Running 0 10
Oct 29 → Oct 31 Tech On Site ▶ Running 2 12
Dispatch 0.0d
Coordinators 12.8d
Field Work 6.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
12.8 days
Over SLA
Field Work
6.3 days
Over SLA
Billing
0.0 days
Created: Oct 15, 2025 Due: Dec 31, 2025 Completed: Nov 5, 2025 (56 days early)
📅
16.0 days Total Age
⏱️
7.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
18.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 140 days old
🚨
Primary Delay 7.8 days stuck in "Assigned"
⏱️
Total Delay 18.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
7.8d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Tech On Site
2.3d / 1.0d SLA
Completed
4.0d / 1.0d SLA
Closed
4.9d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade Completed
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade Completed
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309526
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:03 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
⚠️ 8.0 business days
🆕
▶
3 Status: Entered Oct 29, 9:53 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Derick Velazquez
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-28T12:00:00.000+0000
🔧
Status: Tech On Site by Derick Velazquez Oct 29, 5:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7h 37m
⏳ 2.8 business days
✔️
Status: Completed by Derick Velazquez Oct 31, 11:48 AM
From: Tech On Site
To: Completed
Duration in Previous: 1d 18h
⏳ 1.0 business days
⏱️
2x Labor Added Nov 1, 5:21 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.0 business days
🏁
Status: Closed by Derick Velazquez Nov 5, 11:38 AM
From: Completed
To: Closed
Duration in Previous: 5d 0h
⚠️ 5.0 business days
📄
▶
2 Status: Ready to Bill Nov 12, 4:25 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
🧾
Invoice Created Nov 13, 10:48 AM
Invoice Number: SM-246363

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Tech On Site
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Oct 28, 8:00 AM
Created
Oct 15, 10:43 AM
Invoice #
SM-246363

Work Details (2)

Name Type Status Qty Amount Date
WL-02993064 Labor Open 1 $0.00 Nov 1, 5:21 PM
WL-02993065 Labor Open 1 $0.00 Nov 1, 5:21 PM

Details