Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309542 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Nov 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (39 biz days early)
Active: 12 biz days
🕐 Clock stopped: Completed (Nov 2, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Oct 20 → Oct 31, 2025
9 business days (counted)
Running total: 12 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 2, 2025
0 business days (counted)
Running total: 12 of ? biz days used
Created: Oct 15, 2025 Completed: Nov 2, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Oct 31 Assigned ▶ Running 9 12
Oct 31 → Nov 2 Scheduled ▶ Running 0 12
Dispatch 0.0d
Coordinators 14.1d
Field Work 3.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
14.1 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
0.0 days
Created: Oct 15, 2025 Due: Dec 31, 2025 Completed: Nov 5, 2025 (56 days early)
📅
16.0 days Total Age
⏱️
9.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
18.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 140 days old
🚨
Primary Delay 9.8 days stuck in "Assigned"
⏱️
Total Delay 18.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
9.8d / 0.5d SLA
Scheduled
0.3d / 2.0d SLA
Completed
3.0d / 1.0d SLA
Closed
4.9d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade Completed
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade Completed
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309542
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:02 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 10.0 business days
👷
▶
3 Technician Assigned Oct 31, 5:30 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 11d 3h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-31T12:00:00.000+0000
⏳ 0.8 business days
⏱️
4x Labor Added Nov 2, 11:28 AM
Type: Labor, Travel
Status: Open
Qty: 1, 44
✔️
Status: Completed by Derick Velazquez Nov 2, 11:55 AM
From: Scheduled
To: Completed
Duration in Previous: 1d 19h
⏳ 3.0 business days
🏁
Status: Closed by Derick Velazquez Nov 5, 12:01 PM
From: Completed
To: Closed
Duration in Previous: 3d 0h
⚠️ 5.0 business days
📄
▶
2 Status: Ready to Bill Nov 12, 4:25 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
🧾
Invoice Created Nov 13, 10:48 AM
Invoice Number: SM-246363

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 9.8 business days (threshold: 4.0 business hours)
Exceeded by 9.3 business days
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Oct 31, 8:00 AM
Created
Oct 15, 10:43 AM
Invoice #
SM-246363

Work Details (4)

Name Type Status Qty Amount Date
WL-02993184 Labor Open 1 $0.00 Nov 2, 11:28 AM
WL-02993185 Labor Open 1 $0.00 Nov 2, 11:28 AM
WL-02993186 Labor Open 1 $0.00 Nov 2, 11:28 AM
WL-02993187 Travel Open 44 $0.00 Nov 2, 11:28 AM

Details