Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309563 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Dec 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (10 biz days early)
Active: 41 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Oct 20 → Nov 18, 2025
20 business days (counted)
Running total: 23 of ? biz days used
17d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Dec 15, 2025
17 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 15 → Dec 16, 2025
1 business day (counted)
Running total: 41 of ? biz days used
Created: Oct 15, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Nov 18 Assigned ▶ Running 20 23
Nov 18 → Dec 15 Ready for Scheduling ▶ Running 17 40
Dec 15 → Dec 15 Assigned ▶ Running 0 40
Dec 15 → Dec 15 Scheduled ▶ Running 0 40
Dec 15 → Dec 16 Tech On Site ▶ Running 1 41
Dispatch 0.0d
Coordinators 42.5d
Field Work 7.9d
Billing 22.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
42.5 days
Over SLA
Field Work
7.9 days
Over SLA
Billing
22.7 days
Over SLA
Created: Oct 15, 2025 Due: Dec 31, 2025 Completed: Dec 24, 2025 (7 days early)
📅
48.0 days Total Age
⏱️
22.2d in Billing Review Longest Stage
🔄
11 transitions Status Changes
⚠️
67.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 140 days old
🚨
Primary Delay 22.2 days stuck in "Billing Review"
⏱️
Total Delay 67.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.5d / 1.0d SLA
Assigned
20.8d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
6.4d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Billing Review
22.2d / 2.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309563
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:02 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 18.0 business days
👷
▶
3 Technician Assigned Dec 15, 2:31 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 26d 23h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-15T13:00:00.000+0000
🔧
Status: Tech On Site by Derick Velazquez Dec 15, 3:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 52m
⏱️
Labor Added Dec 16, 3:12 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Dec 16, 3:27 PM
From: Tech On Site
To: Completed
Duration in Previous: 1d 0h
⚠️ 7.0 business days
🏁
Status: Closed by Derick Velazquez Dec 24, 2:21 PM
From: Completed
To: Closed
Duration in Previous: 7d 22h
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Dec 29, 5:02 PM
From: Closed
To: Billing Review
Duration in Previous: 5d 2h
🚨 22.9 business days
📄
Status: Ready to Bill by Diane Patton Jan 30, 3:00 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 31d 21h
📨
▶
2 Status: Invoice Pending Jan 31, 1:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 10.0 business days
🧾
Invoice Created Feb 16, 11:47 AM
Invoice Number: SM-252733

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 20.8 business days (threshold: 4.0 business hours)
Exceeded by 20.3 business days
Ready for Scheduling
Duration: 17.5 business days (threshold: 1.0 business days)
Exceeded by 16.5 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Completed
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Billing Review
Duration: 22.2 business days (threshold: 2.0 business days)
Exceeded by 20.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Dec 15, 8:00 AM
Created
Oct 15, 10:43 AM
Invoice #
SM-252733

Work Details (1)

Name Type Status Qty Amount Date
WL-03039473 Labor Open 0.75 $56.48 Dec 16, 3:12 PM

Details