Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309587 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Nov 1, 2025

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (39 biz days early)
Active: 12 biz days
🕐 Clock stopped: Completed (Nov 1, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Oct 20 → Oct 31, 2025
9 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 1, 2025
0 business days (counted)
Running total: 12 of ? biz days used
Created: Oct 15, 2025 Completed: Nov 1, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Oct 31 Assigned ▶ Running 9 12
Oct 31 → Oct 31 Ready for Scheduling ▶ Running 0 12
Oct 31 → Oct 31 Assigned ▶ Running 0 12
Oct 31 → Nov 1 Scheduled ▶ Running 0 12
Dispatch 0.0d
Coordinators 14.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
14.6 days
Over SLA
Billing
1.3 days
Created: Oct 15, 2025 Due: Dec 31, 2025 (64 days overdue)
📅
13.0 days Total Age
⏱️
9.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
18.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
10-Invoiced • 140 days old
🚨
Primary Delay 9.8 days stuck in "Assigned"
⏱️
Total Delay 18.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
9.8d / 0.5d SLA
Scheduled
0.7d / 2.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10/30/2025 LIser- Upgrade completed
🔍 Technician Findings
10/30/2025 LIser- GCX Advent 5G Nosecone Upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309587
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:02 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 10.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Oct 31, 1:57 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 11d 0h
👷
▶
3 Technician Assigned Oct 31, 2:19 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 21m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-31T12:00:00.000+0000
⏳ 1.0 business days
⏱️
▶
2 Labor Added Nov 1, 4:15 PM
Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 1h, 0m
⚠️ 7.0 business days
📄
▶
2 Status: Ready to Bill Nov 12, 4:27 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Ready to Bill, Invoiced
To: Invoiced, Invoice Pending
Duration in Previous: 2m, 0m
📋
▶
2 Status: 10-Invoiced Nov 13, 10:46 AM
Status: 10-Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-246363

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 9.8 business days (threshold: 4.0 business hours)
Exceeded by 9.3 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
10-Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
Oct 31, 8:00 AM
Created
Oct 15, 10:43 AM
Invoice #
SM-246363

Work Details (1)

Name Type Status Qty Amount Date
WL-02993032 Labor Open 0.75 $0.00 Nov 1, 4:15 PM

Details