Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309593 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Nov 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (39 biz days early)
Active: 12 biz days
🕐 Clock stopped: Tech Off Site (Nov 1, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Oct 20 → Oct 29, 2025
7 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 10 of ? biz days used
2d
▶ Clock Running
Status: Tech On Site
Oct 29 → Nov 1, 2025
2 business days (counted)
Running total: 12 of ? biz days used
Created: Oct 15, 2025 Tech Off Site: Nov 1, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Oct 29 Assigned ▶ Running 7 10
Oct 29 → Oct 29 Entered ▶ Running 0 10
Oct 29 → Oct 29 Assigned ▶ Running 0 10
Oct 29 → Oct 29 Scheduled ▶ Running 0 10
Oct 29 → Nov 1 Tech On Site ▶ Running 2 12
Dispatch 0.0d
Coordinators 12.3d
Field Work 9.9d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
12.3 days
Over SLA
Field Work
9.9 days
Over SLA
Billing
0.0 days
Created: Oct 15, 2025 Due: Dec 31, 2025 Completed: Nov 13, 2025 (48 days early)
📅
20.1 days Total Age
⏱️
7.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
21.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 140 days old
🚨
Primary Delay 7.8 days stuck in "Assigned"
⏱️
Total Delay 21.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
7.8d / 0.5d SLA
Scheduled
0.5d / 2.0d SLA
Tech On Site
2.7d / 1.0d SLA
Completed
7.1d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade needed
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade needed
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309593
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:02 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18m
⏳ 4.0 business days
👷
▶
2 Status: Assigned Oct 20, 1:32 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: a0h8Y00000JjDuKQAV, Robert Lewis
⚠️ 8.0 business days
🆕
▶
3 Status: Entered Oct 29, 10:02 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Konstantin Barskiy
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-10-28T12:00:00.000+0000
🔧
Status: Tech On Site by Konstantin Barsky Oct 29, 2:00 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 56m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Oct 31, 8:48 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Konstantin Barsky
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 2d 6h, 0m
⚠️ 7.4 business days
🏁
Status: Closed by Konstantin Barsky Nov 12, 8:09 PM
From: Completed
To: Closed
Duration in Previous: 12d 0h
⏳ 4.5 business days
📄
▶
2 Status: Ready to Bill Nov 18, 6:00 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⏳ 1.7 business days
🧾
Invoice Created Nov 19, 9:13 PM
Invoice Number: SM-246911

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Tech On Site
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Completed
Duration: 7.1 business days (threshold: 1.0 business days)
Exceeded by 6.1 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Oct 28, 8:00 AM
Created
Oct 15, 10:43 AM
Invoice #
SM-246911

Work Details (1)

Name Type Status Qty Amount Date
WL-02992624 Labor Open 1 $0.00 Oct 31, 8:48 PM

Details