Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309594 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Dec 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (16 biz days early)
Active: 35 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Oct 20 → Nov 18, 2025
20 business days (counted)
Running total: 23 of ? biz days used
10d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Dec 4, 2025
10 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 8, 2025
2 business days (counted)
Running total: 35 of ? biz days used
Created: Oct 15, 2025 Completed: Dec 8, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Nov 18 Assigned ▶ Running 20 23
Nov 18 → Dec 4 Ready for Scheduling ▶ Running 10 33
Dec 4 → Dec 4 Assigned ▶ Running 0 33
Dec 4 → Dec 8 Scheduled ▶ Running 2 35
Dispatch 0.0d
Coordinators 37.7d
Field Work 4.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
37.7 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
0.0 days
Created: Oct 15, 2025 Due: Dec 31, 2025 Completed: Dec 11, 2025 (20 days early)
📅
39.0 days Total Age
⏱️
20.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
36.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 140 days old
🚨
Primary Delay 20.8 days stuck in "Assigned"
⏱️
Total Delay 36.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
14.5d / 1.0d SLA
Assigned
20.8d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Completed
4.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309594
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:02 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 11.0 business days
👷
▶
3 Status: Assigned Dec 4, 12:29 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Derick Velazquez
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-04T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 4x Labor Added Dec 7, 10:51 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Derick Velazquez
From: Scheduled
To: Completed
Duration in Previous: 3d 10h
⏳ 4.0 business days
🏁
Status: Closed by Derick Velazquez Dec 11, 1:21 PM
From: Completed
To: Closed
Duration in Previous: 3d 14h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 12, 2:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
Status: Invoice Pending by Diane Patton Dec 12, 2:09 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 15, 2:43 PM
Invoice Number: SM-249047

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 20.8 business days (threshold: 4.0 business hours)
Exceeded by 20.3 business days
Ready for Scheduling
Duration: 10.5 business days (threshold: 1.0 business days)
Exceeded by 9.5 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.4 business hours
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Dec 4, 8:00 AM
Created
Oct 15, 10:43 AM
Invoice #
SM-249047

Work Details (4)

Name Type Status Qty Amount Date
WL-03029703 Labor Open 1 $0.00 Dec 7, 10:51 PM
WL-03029704 Labor Open 1 $0.00 Dec 7, 10:51 PM
WL-03029705 Labor Open 1.5 $0.00 Dec 7, 10:51 PM
WL-03029706 Travel Open 54 $0.00 Dec 7, 10:51 PM

Details