Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309621 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Mar 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✗ SLA Missed (4 biz days late)
Active: 94 biz days
🕐 Clock stopped: Completed (Mar 5, 2026)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Oct 20 → Nov 18, 2025
20 business days (counted)
Running total: 23 of ? biz days used
70d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Mar 4, 2026
70 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Entered
Mar 4 → Mar 4, 2026
0 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 4 → Mar 5, 2026
1 business day (counted)
Running total: 94 of ? biz days used
Created: Oct 15, 2025 Completed: Mar 5, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 20 Ready for Scheduling ▶ Running 3 3
Oct 20 → Nov 18 Assigned ▶ Running 20 23
Nov 18 → Mar 4 Ready for Scheduling ▶ Running 70 93
Mar 4 → Mar 4 Assigned ▶ Running 0 93
Mar 4 → Mar 4 Entered ▶ Running 0 93
Mar 4 → Mar 5 Assigned ▶ Running 1 94
Dispatch 0.0d
Coordinators 96.7d
Field Work 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
96.7 days
Over SLA
Field Work
0.2 days
Created: Oct 15, 2025 Due: Feb 28, 2026 Completed: Mar 5, 2026 (4 days late)
📅
94.5 days Total Age
⏱️
70.5d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
93.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Closed • 140 days old
🚨
Primary Delay 70.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 93.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
74.5d / 1.0d SLA
Assigned
22.2d / 0.5d SLA
Completed
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Oct 15, 10:43 AM
Work Order: WO-01309621
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Allison Belyea Oct 15, 11:03 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 20, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🚨 21.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 29d 2h
🚨 71.0 business days
👷
▶
2 Technician Assigned Mar 4, 9:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Ready for Scheduling, Assigned, Entered
To: Assigned, Entered
Duration in Previous: 105d 19h, 0m
⏱️
▶
2 Labor Added Mar 4, 9:47 PM
Labor Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Assigned
To: Completed
Duration in Previous: 12h 2m
🏁
Status: Closed by Konstantin Barsky Mar 4, 11:20 PM
From: Completed
To: Closed
Duration in Previous: 1h 32m

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 20.8 business days (threshold: 4.0 business hours)
Exceeded by 20.3 business days
Ready for Scheduling
Duration: 70.5 business days (threshold: 1.0 business days)
Exceeded by 69.5 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
N/A
Created
Oct 15, 10:43 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03130877 Labor Open 0.75 $56.48 Mar 4, 9:47 PM

Details