Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309624 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 15, 2025 → Mar 4, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Feb 28, 2026

✗ SLA Missed (3 biz days late)

Active: 93 biz days

🕐 Clock stopped: Completed (Mar 4, 2026)

▶ Clock Running

Status: Created

Oct 15 → Oct 15, 2025

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Oct 15 → Oct 20, 2025

3 business days (counted)

Running total: 3 of ? biz days used

20d

▶ Clock Running

Status: Assigned

Oct 20 → Nov 18, 2025

20 business days (counted)

Running total: 23 of ? biz days used

70d

▶ Clock Running

Status: Ready for Scheduling

Nov 18 → Mar 4, 2026

70 business days (counted)

Running total: 93 of ? biz days used

▶ Clock Running

Status: Assigned

Mar 4 → Mar 4, 2026

0 business days (counted)

Running total: 93 of ? biz days used

▶ Clock Running

Status: Tech On Site

Mar 4 → Mar 4, 2026

0 business days (counted)

Running total: 93 of ? biz days used

Created: Oct 15, 2025 Completed: Mar 4, 2026

Show SLA Clock Detail (6 periods)

Period	Status	Clock	Biz Days	Running Total
Oct 15 → Oct 15	Created	▶ Running	0	0
Oct 15 → Oct 20	Ready for Scheduling	▶ Running	3	3
Oct 20 → Nov 18	Assigned	▶ Running	20	23
Nov 18 → Mar 4	Ready for Scheduling	▶ Running	70	93
Mar 4 → Mar 4	Assigned	▶ Running	0	93
Mar 4 → Mar 4	Tech On Site	▶ Running	0	93

Dispatch 0.0d

Coordinators 96.0d

Field Work 0.0d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
96.0 days
Over SLA

Field Work
0.0 days

Created: Oct 15, 2025 Due: Feb 28, 2026 Completed: Mar 4, 2026 (3 days late)

📅

94.0 days Total Age

⏱️

70.5d in Ready for Scheduling Longest Stage

🔄

6 transitions Status Changes

⚠️

93.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Closed • 140 days old

🚨

Primary Delay 70.5 days stuck in "Ready for Scheduling"

⏱️

Total Delay 93.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

74.5d / 1.0d SLA

Assigned

21.5d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Replaced nose cone                    

🔍 Technician Findings

                        Nose cone needs replaced                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Oct 15, 10:43 AM

Work Order: WO-01309624

Type: Upgrade

Priority: PC

📅

Status: Ready for Scheduling by Allison Belyea Oct 15, 11:03 AM

From: Entered

To: Ready for Scheduling

Duration in Previous: 20m

⏳ 4.0 business days

👷

▶

2 Technician Assigned Oct 20, 1:32 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling

To: Assigned

Duration in Previous: 5d 2h

🚨 21.0 business days

📅

Status: Ready for Scheduling by Allison Belyea Nov 18, 2:38 PM

From: Assigned

To: Ready for Scheduling

Duration in Previous: 29d 2h

🚨 71.0 business days

👷

▶

2 Technician Assigned Mar 4, 11:40 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ashley Luman

From: Ready for Scheduling

To: Assigned

Duration in Previous: 105d 21h

🔧

▶

2 Status: Tech On Site Mar 4, 4:59 PM

Status: Tech On Site → Labor Added

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 0.5

✔️

Status: Completed by Ryan Lewis Mar 4, 5:04 PM

From: Tech On Site, Completed

To: Completed, Closed

Duration in Previous: 5m, 0m

Bottlenecks

Ready for Scheduling

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Assigned

Duration: 20.8 business days (threshold: 4.0 business hours)

Exceeded by 20.3 business days

Ready for Scheduling

Duration: 70.5 business days (threshold: 1.0 business days)

Exceeded by 69.5 business days

Assigned

Duration: 5.3 business hours (threshold: 4.0 business hours)

Exceeded by 1.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Closed

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Ryan Lewis

Scheduled

N/A

Created

Oct 15, 10:43 AM

Invoice #

N/A

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03130388	Labor	Open	0.5	$77.50	Mar 4, 5:01 PM