Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309743 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Emory Hillandale Hospital — 2801 DeKalb Medical Pkwy, Lithonia GA, 30058

Oct 15, 2025 → Oct 15, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 22, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 15, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Oct 15, 2025 Completed: Oct 15, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0 / 5
Oct 15 → Oct 15 Ready for Scheduling ▶ Running 0 0 / 5
Oct 15 → Oct 15 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.8d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Field Work
0.0 days
Billing
0.2 days
Created: Oct 15, 2025 Due: Oct 22, 2025 Completed: Oct 15, 2025 (7 days early)
📅
0.8 days Total Age
⏱️
1.3d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 140 days old
🚨
Primary Delay 1.3 days stuck in "Closed"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/15/25 - TGifford; Training with J.Duff

🔧 Work Performed
Removed, adjusted and reinstalled components of the fowler drive assembly. Adjusted the cam card assembly. Verified operation throughout full range. Performed burn-in procedures. Bed returned in good working condition.
🔍 Technician Findings
The fowler will not raise due to loose springs and a misaligned CPR isolator. The cam card has slipped out of position causing the bed to get stuck in the 0 degree position.
⚠️ Problem Description
Requested by Torre Gifford: Head of bed not raising.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 15, 11:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 15, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 14m
⏱️
▶
3 3x Labor Added Oct 15, 5:32 PM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Torre Gifford
From: Assigned
To: Completed
Duration in Previous: 3h 53m
🏁
Status: Closed by Torre Gifford
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 16, 12:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 47m
📨
▶
2 Status: Invoice Pending Oct 16, 1:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Oct 19, 8:12 PM
Invoice Number: SM-243717

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Oct 15, 11:25 AM
Invoice #
SM-243717

Work Details (3)

Name Type Status Qty Amount Date
WL-02971940 Labor Open 1.3333333333333 $0.00 Oct 15, 5:32 PM
WL-02971941 Labor Open 1.5 $0.00 Oct 15, 5:32 PM
WL-02971942 Travel Open 38 $0.00 Oct 15, 5:32 PM

Details