📍 Battelle Memorial Institute — 790 6th St, Richland WA, 99352
Oct 15, 2025 → Nov 13, 2025
✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (7 biz days late)
Active: 20 biz days
🕐 Clock stopped: Completed (Nov 13, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Oct 15 → Nov 4, 2025
14 business days (counted)
Running total: 14 of ? biz days used
6d
▶ Clock Running
Status: Tech On Site
Nov 4 → Nov 13, 2025
6 business days (counted)
Running total: 20 of ? biz days used
Created: Oct 15, 2025Completed: Nov 13, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 15 → Oct 15
Created
▶ Running
0
0
Oct 15 → Nov 4
Assigned
▶ Running
14
14
Nov 4 → Nov 13
Tech On Site
▶ Running
6
20
Dispatch0.0d
Coordinators14.9d
Field Work7.0d
Billing2.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
14.9 days
Over SLA
Field Work
7.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Oct 15, 2025
Due: Nov 15, 2025
Completed: Nov 13, 2025 (2 days early)
📅
20.9 daysTotal Age
⏱️
14.9d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
22.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 140 days old
🚨
Primary Delay14.9 days stuck in "Assigned"
⏱️
Total Delay22.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
14.9d / 0.5d SLA
Tech On Site
7.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Replacement of Bearings and consumables, Channeling and Balancing.
⚠️Problem Description
Note
06.10.2025 15:46:54 JUFOSTER
PO number update per customer email
____________________
Note
25.09.2025 16:08:26 JUFOSTER
IT24266041 fast track for 404 turbo. Replacement of Bearings and consumables, Channelling and Balancing. Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington)
📄Description
TWISS TORR 404FS CFF6 KF25
📞Call Description
VPD Bench PM Trade
Timeline
📋
▶
3
Work Order Created Oct 15, 1:06 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Shawn Kelley
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨15.0 business days
🔧
Status: Tech On Site by Shawn KelleyNov 4, 8:46 AM
From:Assigned
To:Tech On Site
Duration in Previous:19d 20h
⚠️7.0 business days
⏱️
▶
2
Labor Added Nov 13, 1:07 PM
Labor Added → Status: Completed
✔️
Status: Completed by Shawn Kelley
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:9d 4h, 0m
📄
Status: Ready to Bill by Hannah ShawNov 14, 10:11 AM
From:Closed
To:Ready to Bill
Duration in Previous:21h 2m
⏳2.0 business days
📨
▶
2
Status: Invoice Pending Nov 17, 1:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Nov 18, 7:08 PM
Invoice Number:SM-246783
Bottlenecks
Assigned
Duration: 14.9 business days (threshold: 4.0 business hours)
Exceeded by 14.4 business days
Tech On Site
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)