Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309773 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 Aerojet Rocketdyne Inc — 11650 137th Place NE, Redmond WA, 98052

Oct 15, 2025 → Dec 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (21 biz days late)
Active: 34 biz days
🕐 Clock stopped: Invoiced (Dec 5, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
34d
▶ Clock Running
Status: Assigned
Oct 15 → Dec 5, 2025
34 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Completed
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 34 of ? biz days used
Created: Oct 15, 2025 Invoiced: Dec 5, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Dec 5 Assigned ▶ Running 34 34
Dec 5 → Dec 5 Completed ▶ Running 0 34
Dec 5 → Dec 5 Assigned ▶ Running 0 34
Dispatch 0.0d
Coordinators 34.8d
Field Work 0.0d
Billing 7.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
34.8 days
Over SLA
Field Work
0.0 days
Billing
7.7 days
Over SLA
Created: Oct 15, 2025 Due: Nov 15, 2025 Completed: Dec 5, 2025 (19 days late)
📅
34.8 days Total Age
⏱️
34.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
39.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 140 days old
🚨
Primary Delay 34.8 days stuck in "Assigned"
⏱️
Total Delay 39.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
34.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
6.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
IDP7 rebuilt by scroll area. Reinstalled IDP7 dry pump and tested system to factory specifications for 24 hours.
🔍 Technician Findings
IDP7 will not pump down.
⚠️ Problem Description
Note 08.08.2025 11:25:42 JUFOSTER IT23024030 tps mobile not pumping down. Sat for over one year. Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington). This pricing is for evaluation. Final pricing will be given prior to any repairs.
📄 Description
TPS MOB305FSQ ISO 100-IDP7
📞 Call Description
VPD Bench Overhaul Trade TPS

Timeline

📋
▶
3 Work Order Created Oct 15, 1:20 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: Shawn Kelley
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
🚨 35.0 business days
⏱️
Labor Added Dec 5, 8:02 AM
Type: Labor
Status: Open
Qty: 4
🔩
▶
2 Parts Added Dec 5, 8:30 AM
Parts Added → Status: Completed
✔️
Status: Completed by Shawn Kelley
From: Assigned
To: Completed
Duration in Previous: 50d 20h
👷
▶
3 Status: Assigned Dec 5, 8:41 AM
Status: Assigned → Technician Assigned → Status: Closed
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench, Shawn Kelley
🏁
Status: Closed by Shawn Kelley
From: Assigned
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 5, 4:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7h 51m
⏳ 1.9 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 8, 4:00 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 23h
⚠️ 7.0 business days
🧾
▶
2 Invoice Created Dec 16, 1:31 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 7d 21h

Bottlenecks

Assigned
Duration: 34.8 business days (threshold: 4.0 business hours)
Exceeded by 34.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Invoice Pending
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Shawn Kelley
Scheduled
N/A
Created
Oct 15, 1:20 PM
Invoice #
SM-248488

Work Details (2)

Name Type Status Qty Amount Date
WL-03027610 Labor Open 4 $400.00 Dec 5, 8:02 AM
WL-03027617 Parts Open 1 $0.00 Dec 5, 8:30 AM

Details