Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309776 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Oct 15, 2025 → Oct 15, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 22, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 15, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Oct 15, 2025 Completed: Oct 15, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0 / 5
Oct 15 → Oct 15 Ready for Scheduling ▶ Running 0 0 / 5
Oct 15 → Oct 15 Assigned ▶ Running 0 0 / 5
Oct 15 → Oct 15 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.7d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Field Work
0.0 days
Billing
0.1 days
Created: Oct 15, 2025 Due: Oct 22, 2025 Completed: Oct 15, 2025 (7 days early)
📅
0.7 days Total Age
⏱️
1.2d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 140 days old
🚨
Primary Delay 1.2 days stuck in "Closed"
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repair Service
🔍 Technician Findings
Request Repair Service, note stating HOB won't stay up in I-Bed mode, check all functions
⚠️ Problem Description
Requested by Kevin Cogdill: Request Repair Service, note stating HOB won't stay up in I-Bed mode, check all functions
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 15, 1:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
2x Labor Added Oct 15, 5:25 PM
Type: Labor
Status: Open
Qty: 0.25, 1.25
👷
▶
2 Status: Assigned Oct 15, 6:26 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Mark Franks
Technician: Kevin Cogdill
🔧
▶
2 Status: Tech On Site Oct 15, 6:38 PM
Status: Tech On Site → Status: Closed
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 16, 12:58 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 17m
📨
▶
2 Status: Invoice Pending Oct 16, 1:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 81.0 business days
🧾
Invoice Created Feb 13, 10:23 AM
Invoice Number: SM-243717

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Oct 15, 1:22 PM
Invoice #
SM-243717

Work Details (2)

Name Type Status Qty Amount Date
WL-02971928 Labor Open 0.25 $0.00 Oct 15, 5:25 PM
WL-02971929 Labor Open 1.25 $0.00 Oct 15, 5:25 PM

Details