Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309787 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Oct 15, 2025 → Oct 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 5, 2025
✓ SLA Met (8 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Oct 24, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Oct 15 → Oct 24, 2025
7 business days (counted)
Running total: 7 of ? biz days used
Created: Oct 15, 2025 Completed: Oct 24, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 24 Assigned ▶ Running 7 7
Dispatch 0.0d
Coordinators 7.8d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.8 days
Over SLA
Billing
3.0 days
Over SLA
Created: Oct 15, 2025 Due: Nov 5, 2025 Completed: Oct 24, 2025 (12 days early)
📅
7.8 days Total Age
⏱️
7.8d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
9.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 140 days old
🚨
Primary Delay 7.8 days stuck in "Assigned"
⏱️
Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
7.8d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/24/25 MMcnamara
 

Technician Findings:    Needed ferrite padding, Adjust RV24 to read 660 nm probe accutately.

Work Performed :   
Performed full service, added ferrite padding, adjust RV24

🔧 Work Performed
Performed full service, added ferrite padding, adjust RV24
🔍 Technician Findings
Needed ferrite padding, Adjusted RV24 to read 660 nm probe accutately
⚠️ Problem Description
Yearly Certification, base unit and 3 probes.

Timeline

📋
▶
3 Work Order Created Oct 15, 1:37 PM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Tami Dawe
Technician: a0hF00000068GXfIAM, Mike McNamara
⚠️ 8.0 business days
⏱️
Labor Added Oct 24, 7:46 AM
Type: Labor
Status: Open
Qty: 4.25
✔️
▶
2 Status: Completed Oct 24, 8:01 AM
Status: Completed → Status: Ready to Bill
📄
Status: Ready to Bill by MICHAEL MCNAMARA
From: Closed
To: Ready to Bill
Duration in Previous: 2m
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Oct 28, 10:14 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Oct 29, 2:41 PM
Invoice Number: SM-244916

Bottlenecks

Assigned
Duration: 7.8 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Oct 15, 1:37 PM
Invoice #
SM-244916

Work Details (1)

Name Type Status Qty Amount Date
WL-02982649 Labor Open 4.25 $446.25 Oct 24, 7:46 AM

Details