Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309821 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Oct 15, 2025 → Oct 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (12 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 15, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 15, 2025 Completed: Oct 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 15 Ready for Scheduling ▶ Running 0 0
Oct 15 → Oct 15 Assigned ▶ Running 0 0
Oct 15 → Oct 15 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.6d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Field Work
0.0 days
Billing
0.1 days
Created: Oct 15, 2025 Due: Oct 31, 2025 Completed: Oct 15, 2025 (16 days early)
📅
0.6 days Total Age
⏱️
1.1d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
0.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 140 days old
🚨
Primary Delay 1.1 days stuck in "Closed"
⏱️
Total Delay 0.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
PM Service
⚠️ Problem Description
Request PM Service, check all functions Cogdill, Kevin
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 15, 2:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
2x Labor Added Oct 15, 5:53 PM
Type: Labor, Expenses
Status: Open
Qty: 1.75
⏱️
Labor Added Oct 15, 6:02 PM
Type: Labor
Status: Open
Qty: 0.25
👷
▶
2 Technician Assigned Oct 15, 6:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 4m
🔧
▶
3 Status: Tech On Site Oct 15, 6:51 PM
Status: Tech On Site → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 16, 1:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 31m
📨
▶
2 Status: Invoice Pending Oct 16, 1:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 81.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-243717

Bottlenecks

Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Oct 15, 2:24 PM
Invoice #
SM-243717

Work Details (3)

Name Type Status Qty Amount Date
WL-02971978 Labor Open 1.75 $0.00 Oct 15, 5:53 PM
WL-02971979 Expenses Open 1 $0.00 Oct 15, 5:53 PM
WL-02971989 Labor Open 0.25 $0.00 Oct 15, 6:02 PM

Details