Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309822 ↗ ServiceMax

GE HEALTHCARE • Monthly Annuity • PC

📍 GE Healthcare — 9900 Innovation Drive, Wauwatosa WI, 53226

Oct 15, 2025 → Oct 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 15, 2025
✓ SLA Met
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 15, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 15, 2025 Completed: Oct 15, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 15 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 1.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
1.1 days
Over SLA
Created: Oct 15, 2025 Due: Oct 15, 2025 Completed: Oct 15, 2025 (on time)
📅
0.0 days Total Age
⏱️
1.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
0.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 140 days old
🚨
Primary Delay 1.0 days stuck in "Ready to Bill"
⏱️
Total Delay 0.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.15.25 Ycampos - Updated pricing $111,741.3800 to match excel invoice to customer.

🔧 Work Performed
Annuity Invoice: Invoice for October 2025 Annuity Full Service w/ Parts (FSWP)
🔍 Technician Findings
Annuity Invoice: Invoice for October 2025 Annuity Full Service w/ Parts (FSWP)
⚠️ Problem Description
Annuity Invoice: Invoice for October 2025 Annuity Full Service w/Parts (FSWP)

Timeline

📋
▶
4 Work Order Created Oct 15, 2:28 PM
Work Order Created → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Jennifer Johnson
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Jennifer Johnson Oct 15, 2:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4m
📨
▶
2 Status: Invoice Pending Oct 15, 10:57 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created Oct 16, 11:03 AM
Invoice Number: SM-243649

Bottlenecks

Ready to Bill
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Monthly Annuity
Branch
N/A
Technician
Jennifer Johnson
Scheduled
N/A
Created
Oct 15, 2:28 PM
Invoice #
SM-243649

Work Details (1)

Name Type Status Qty Amount Date
WL-02971625 Labor Open 1 $111,741.38 Oct 15, 2:29 PM

Details