Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309863 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Oct 15, 2025 → Oct 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (49 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Oct 18, 2025)
▶ Clock Running
Status: Created
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 18, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 15, 2025 Completed: Oct 18, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 15 → Oct 15 Created ▶ Running 0 0
Oct 15 → Oct 18 Scheduled ▶ Running 2 2
Dispatch 0.0d
Coordinators 2.4d
Field Work 5.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.4 days
Over SLA
Field Work
5.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Oct 15, 2025 Due: Dec 31, 2025 Completed: Oct 24, 2025 (68 days early)
📅
7.5 days Total Age
⏱️
5.0d in Completed Longest Stage
🔄
6 transitions Status Changes
⚠️
5.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 15, 2025
Visit 2 Oct 16, 2025
Visit 3 Oct 17, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 140 days old
🚨
Primary Delay 5.0 days stuck in "Completed"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Completed
5.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/15/2025 ALuman - dispatch to Raymond Ebanks for SN 100421886 located at US Med Orlando
🔧 Work Performed
FCO86600069. Travel to site.
🔍 Technician Findings
FCO86600069
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Oct 15, 4:22 PM
Work Order: WO-01309863
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 15, 4:39 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-15T04:00:00.000+0000, 2025-10-15T00:00:00.000+0000, 2025-10-15T12:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 17m
⏳ 1.9 business days
⏱️
Labor Added Oct 16, 11:15 PM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Oct 16, 11:21 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Oct 16, 11:55 PM
Type: Labor
Status: Open
Qty: 3
⏳ 1.0 business days
⏱️
Labor Added Oct 18, 12:22 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 3x Labor Added Oct 18, 3:07 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 2d 22h
⚠️ 5.0 business days
🏁
Status: Closed by Raymond Ebanks Oct 24, 6:54 PM
From: Completed
To: Closed
Duration in Previous: 6d 3h
⏳ 1.6 business days
⏱️
Labor Added Oct 27, 9:35 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 27, 9:42 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 14h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 30, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway Oct 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:39 AM
Invoice Number: SM-245252

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.3 business hours
Completed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Oct 15, 8:00 AM
Created
Oct 15, 4:22 PM
Invoice #
SM-245252

Work Details (8)

Name Type Status Qty Amount Date
WL-02973951 Labor Open 1 $95.00 Oct 16, 11:15 PM
WL-02973963 Labor Open 0.5 $155.00 Oct 16, 11:21 PM
WL-02974018 Labor Open 3 $285.00 Oct 16, 11:55 PM
WL-02976023 Labor Open 0.5 $465.00 Oct 18, 12:22 PM
WL-02976060 Labor Open 1 $155.00 Oct 18, 3:07 PM
WL-02976061 Labor Open 1 $95.00 Oct 18, 3:07 PM
WL-02976062 Travel Open 13 $0.00 Oct 18, 3:07 PM
WL-02985046 Labor Open 0.016666666666667 $190.00 Oct 27, 9:35 AM

Details