Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309911 ↗ ServiceMax

SHEAUMANN LASER INC • Repair • PC

📍 Sheaumann Laser — 5 Federal St, Billerica MA, 01821

Oct 16, 2025 → Oct 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
0d
▶ Clock Running
Status: Created
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 16, 2025 Completed: Oct 16, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 16 → Oct 16 Created ▶ Running 0 0
Oct 16 → Oct 16 Assigned ▶ Running 0 0
Dispatch 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Billing
0.1 days
Created: Oct 16, 2025 Due: Oct 30, 2025 Completed: Oct 16, 2025 (14 days early)
📅
0.0 days Total Age
⏱️
0.1d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 139 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repaired TS310 pump
📄 Description
REPAIRED TS 310 PUMP, 1 PHASE

Timeline

📋
▶
4 Work Order Created Oct 16, 9:56 AM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 3m, 0m
📄
Status: Ready to Bill by Tami Dawe Oct 16, 10:01 AM
From: Closed
To: Ready to Bill
Duration in Previous: 0m
📨
Status: Invoice Pending by Hannah Shaw Oct 16, 10:51 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 49m
💰
Status: Invoiced by Hannah Shaw Oct 16, 10:58 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
🚨 79.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-243673

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Oct 16, 9:56 AM
Invoice #
SM-243673

Work Details (1)

Name Type Status Qty Amount Date
WL-02972876 Labor Open - $1,535.00 Oct 16, 10:00 AM

Details