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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309929 ↗ ServiceMax

Hamilton Medical • FCO • PC

📍 Hamilton Medical — 201 Edison Way, Reno NV, 89502

Oct 16, 2025 → Oct 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (49 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Oct 18, 2025)
▶ Clock Running
Status: Created
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 18, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Oct 16, 2025 Completed: Oct 18, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 16 → Oct 16 Created ▶ Running 0 0
Oct 16 → Oct 16 Ready for Scheduling ▶ Running 0 0
Oct 16 → Oct 16 Assigned ▶ Running 0 0
Oct 16 → Oct 16 Scheduled ▶ Running 0 0
Oct 16 → Oct 18 Tech On Site ▶ Running 1 1
Dispatch 0.0d
Coordinators 0.0d
Field Work 2.0d
Billing 4.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
2.0 days
Over SLA
Billing
4.3 days
Over SLA
Created: Oct 16, 2025 Due: Dec 31, 2025 Completed: Oct 18, 2025 (74 days early)
📅
2.0 days Total Age
⏱️
4.3d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 16, 2025
Visit 2 Oct 17, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 139 days old
🚨
Primary Delay 4.3 days stuck in "Ready to Bill"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
4.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
🔍 Technician Findings
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
⚠️ Problem Description
ESM- Board Replacement
📄 Description
Hamilton Medical C6 Ventilator
📞 Call Description
Hamilton C6 FCO FSCA-2025-06-04

Timeline

📋
▶
2 Work Order Created Oct 16, 11:26 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Oct 16, 11:31 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Carlos Puebla
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-16T12:00:00.000+0000
🔧
Status: Tech On Site by Carlos Puebla Oct 16, 11:43 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11m
⏳ 2.0 business days
⏱️
3x Labor Added Oct 17, 5:57 PM
Type: Labor
Status: Open
Qty: 0.5, 1.5, 0.083333333333333
⏱️
▶
2 Labor Added Oct 17, 8:27 PM
Labor Added → Status: Completed
✔️
Status: Completed by Carlos Puebla
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 8h, 1m
⏳ 1.4 business days
📄
Status: Ready to Bill by Diane Patton Oct 20, 5:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
⏳ 4.8 business days
📨
Status: Invoice Pending by Diane Patton Oct 24, 5:31 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3d 23h, 0m
⏳ 1.8 business days
🧾
Invoice Created Oct 27, 4:40 PM
Invoice Number: SM-244750

Bottlenecks

Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Carlos Puebla
Scheduled
Oct 16, 8:00 AM
Created
Oct 16, 11:26 AM
Invoice #
SM-244750

Work Details (4)

Name Type Status Qty Amount Date
WL-02975413 Labor Open 0.5 $62.50 Oct 17, 5:57 PM
WL-02975414 Labor Open 1.5 $187.50 Oct 17, 5:57 PM
WL-02975415 Labor Open 0.083333333333333 $0.00 Oct 17, 5:57 PM
WL-02975666 Labor Open 0.25 $31.25 Oct 17, 8:27 PM

Details