Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309950 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 Luxium Solutions LLC — 33 Powers St, MILFORD NH, 03055

Oct 16, 2025 → Oct 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (1 biz days early)
Active: 10 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
▶ Clock Running
Status: Created
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Oct 16 → Oct 29, 2025
9 business days (counted)
Running total: 9 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 30, 2025
1 business day (counted)
Running total: 10 of ? biz days used
Created: Oct 16, 2025 Completed: Oct 30, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 16 → Oct 16 Created ▶ Running 0 0
Oct 16 → Oct 29 Assigned ▶ Running 9 9
Oct 29 → Oct 30 Tech On Site ▶ Running 1 10
Dispatch 0.1d
Coordinators 9.8d
Field Work 2.0d
Billing 1.0d
✓ SLA Met
Dispatch
0.1 days
Coordinators
9.8 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.0 days
Created: Oct 16, 2025 Due: Nov 16, 2025 Completed: Oct 30, 2025 (17 days early)
📅
10.9 days Total Age
⏱️
9.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
11.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 28, 2025
Visit 2 Oct 29, 2025

AI Analysis

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Completed with significant delays
Invoiced • 139 days old
🚨
Primary Delay 9.8 days stuck in "Assigned"
⏱️
Total Delay 11.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
9.8d / 0.5d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10/28/2025 Evaluation found filament 1 out. Filament 2 calibrates good. Removed vacuum system. Filament 1 burned extensively. Replaced stack and cleaned burned srea of body. Found small nipple inside of spectube body. Removed with knife. 10/29/2025 Cleaned system, reassembled , installed and restarted, Calibrated and leak checked OK. Perform fine test procedure, record parameter, chart record MDL/Helium Stability. Shut off unit, pack it up, ship unit back to customer.
🔍 Technician Findings
Filament # 1 burnt out.
⚠️ Problem Description
Note 16.10.2025 10:44:23 WF-BATCH Agent: WIGEORGE Timestamp: 2025-10-16 10:44:13 just arrived; noisey, and turbo at 11k bench overhaul
📄 Description
Helium LD PR02 configruation
📞 Call Description
VPD Bench Overhaul Warranty

Timeline

📋
Work Order Created Oct 16, 12:54 PM
Work Order: WO-01309950
Type: Overhaul
Priority: PSM
👷
▶
2 Technician Assigned Oct 16, 1:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 25m
🚨 10.0 business days
🔧
Status: Tech On Site by Charles Sellon Oct 29, 9:29 AM
From: Assigned
To: Tech On Site
Duration in Previous: 12d 20h
⏱️
5x Labor Added Oct 29, 9:48 AM
Type: Labor, Parts
Status: Open
Qty: 4, 2, 1
⏱️
▶
2 Labor Added Oct 29, 2:07 PM
Labor Added → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Oct 30, 1:59 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Nov 2, 7:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
⏳ 1.0 business days
💵
▶
2 Status: Billing Review Nov 3, 12:30 PM
Status: Billing Review → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 0m
💰
Status: Invoiced by Hannah Shaw Nov 3, 12:39 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
⏳ 2.0 business days
🧾
Invoice Created Nov 4, 5:54 PM
Invoice Number: SM-245477

Bottlenecks

Assigned
Duration: 9.8 business days (threshold: 4.0 business hours)
Exceeded by 9.3 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Minh Huynh
Scheduled
N/A
Created
Oct 16, 12:54 PM
Invoice #
SM-245477

Work Details (7)

Name Type Status Qty Amount Date
WL-02987673 Labor Open 4 $960.00 Oct 29, 9:48 AM
WL-02987674 Parts Open 2 $0.00 Oct 29, 9:48 AM
WL-02987675 Parts Open 1 $0.00 Oct 29, 9:48 AM
WL-02987676 Parts Open 1 $0.00 Oct 29, 9:48 AM
WL-02987677 Parts Open 1 $0.00 Oct 29, 9:48 AM
WL-02988076 Labor Open 4 $0.00 Oct 29, 2:07 PM
WL-02988082 Parts Open 1 $0.00 Oct 29, 2:08 PM

Details