Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309997 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Oct 16, 2025 → Nov 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 16, 2025
✓ SLA Met (3 biz days early)
Active: 17 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
▶ Clock Running
Status: Created
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Oct 16 → Nov 11, 2025
17 business days (counted)
Running total: 17 of ? biz days used
Created: Oct 16, 2025 Completed: Nov 11, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 16 → Oct 16 Created ▶ Running 0 0
Oct 16 → Nov 11 Assigned ▶ Running 17 17
Dispatch 0.0d
Coordinators 17.6d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
17.6 days
Over SLA
Billing
0.4 days
Created: Oct 16, 2025 Due: Nov 16, 2025 Completed: Nov 11, 2025 (5 days early)
📅
17.6 days Total Age
⏱️
17.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
17.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 139 days old
🚨
Primary Delay 17.6 days stuck in "Assigned"
⏱️
Total Delay 17.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
17.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
REPAIR TURBO V81 PUMP W/CFF 2 3/4

Timeline

📋
▶
2 Work Order Created Oct 16, 2:53 PM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Oct 16, 3:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 8m
🚨 18.0 business days
✔️
Status: Completed by Kim Pearson Nov 11, 10:16 AM
From: Assigned
To: Completed
Duration in Previous: 25d 20h
🏁
Status: Closed by Kim Pearson Nov 11, 10:26 AM
From: Completed
To: Closed
Duration in Previous: 9m
📄
Status: Ready to Bill by Tami Dawe Nov 12, 9:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 3m
📨
Status: Invoice Pending by Hannah Shaw Nov 12, 12:53 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3h 23m
💰
Status: Invoiced by Hannah Shaw Nov 12, 1:00 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
🧾
Invoice Created Nov 13, 10:47 AM
Invoice Number: SM-246317

Bottlenecks

Assigned
Duration: 17.6 business days (threshold: 4.0 business hours)
Exceeded by 17.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Oct 16, 2:53 PM
Invoice #
SM-246317

Work Details (1)

Name Type Status Qty Amount Date
WL-02973247 Parts Open 1 $747.00 Oct 16, 2:53 PM

Details