Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310014 ↗ ServiceMax

Hamilton Medical • FCO • PC

📍 Hamilton Medical — 201 Edison Way, Reno NV, 89502

Oct 16, 2025 → Oct 17, 2025

✅ Completed

PC

SLA Clock

Per client agreement · Target: Dec 31, 2025

✓ SLA Met (49 biz days early)

Active: 1 biz days

🕐 Clock stopped: Completed (Oct 18, 2025)

▶ Clock Running

Status: Created

Oct 16 → Oct 16, 2025

0 business days (counted)

Running total: 0 of ? biz days used

1d

▶ Clock Running

Status: Scheduled

Oct 16 → Oct 17, 2025

1 business day (counted)

Running total: 1 of ? biz days used

0d

▶ Clock Running

Status: Tech On Site

Oct 17 → Oct 18, 2025

0 business days (counted)

Running total: 1 of ? biz days used

Created: Oct 16, 2025 Completed: Oct 18, 2025

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Oct 16 → Oct 16	Created	▶ Running	0	0
Oct 16 → Oct 17	Scheduled	▶ Running	1	1
Oct 17 → Oct 18	Tech On Site	▶ Running	0	1

Dispatch 0.0d

Coordinators 1.0d

Field Work 1.0d

Billing 4.0d

✓ SLA Met

Dispatch
0.0 days

Coordinators
1.0 days

Field Work
1.0 days

Billing
4.0 days
Over SLA

Created: Oct 16, 2025 Due: Dec 31, 2025 Completed: Oct 18, 2025 (74 days early)

📅

1.6 days Total Age

⏱️

4.0d in Ready to Bill Longest Stage

🔄

6 transitions Status Changes

⚠️

4.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

2 visits On-Site Trips

👤

Self-Scheduled Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators

Visit 1 Oct 16, 2025

Visit 2 Oct 17, 2025

AI Analysis

Powered by OpenAI

Generating AI analysis...

Completed with minor delays

Invoiced • 139 days old

🚨

Primary Delay 4.0 days stuck in "Ready to Bill"

⏱️

Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Scheduled

1.0d / 2.0d SLA

Tech On Site

1.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

2.0d / 1.0d SLA

Ready to Bill

4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/16/2005 RArnold - dispatching to Carlos

🔧 Work Performed

                        Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.                    

🔍 Technician Findings

                        Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.                    

⚠️ Problem Description

                        ESM- Board Replacement                    

📄 Description

                        Hamilton Medical C6 Ventilator                    

📞 Call Description

                        Hamilton C6 FCO FSCA-2025-06-04                    

Timeline

📋

▶

3 Work Order Created Oct 16, 3:26 PM

Work Order Created → Status: Scheduled → Technician Assigned

🗓️

Status: Scheduled by Rebecca Arnold

From: Entered

To: Scheduled

Duration in Previous: 4m

👷

Technician Assigned by Rebecca Arnold

Technician: a0h6e00000IIEM6AAP, Carlos Puebla

🔧

Status: Tech On Site by Carlos Puebla Oct 16, 11:08 PM

From: Scheduled

To: Tech On Site

Duration in Previous: 7h 37m

⏱️

2x Labor Added Oct 17, 6:30 PM

Type: Labor

Status: Open

Qty: 2, 0.083333333333333

⏱️

▶

3 Labor Added Oct 17, 8:57 PM

Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Carlos Puebla

From: Tech On Site

To: Completed

Duration in Previous: 21h 50m

🏁

Status: Closed by Carlos Puebla

From: Completed

To: Closed

Duration in Previous: 1m

⏳ 2.4 business days

📄

Status: Ready to Bill by Diane Patton Oct 21, 9:26 AM

From: Closed

To: Ready to Bill

Duration in Previous: 3d 12h

⏳ 4.0 business days

📨

Status: Invoice Pending by Diane Patton Oct 24, 5:31 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 3d 8h, 0m

⏳ 1.8 business days

🧾

Invoice Created Oct 27, 4:40 PM

Invoice Number: SM-244750

Bottlenecks

Closed

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

Ready to Bill

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

FCO

Branch

N/A

Technician

Carlos Puebla

Scheduled

Oct 16, 8:00 AM

Created

Oct 16, 3:26 PM

Invoice #

SM-244750

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-02975481	Labor	Open	2	$250.00	Oct 17, 6:30 PM
WL-02975482	Labor	Open	0.083333333333333	$0.00	Oct 17, 6:30 PM
WL-02975691	Labor	Open	0.25	$31.25	Oct 17, 8:57 PM