Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310015 ↗ ServiceMax

Hamilton Medical • FCO • PC

📍 Hamilton Medical — 201 Edison Way, Reno NV, 89502

Oct 16, 2025 → Oct 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (49 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Oct 17, 2025)
▶ Clock Running
Status: Created
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 17, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Oct 16, 2025 Completed: Oct 17, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 16 → Oct 16 Created ▶ Running 0 0
Oct 16 → Oct 16 Scheduled ▶ Running 0 0
Oct 16 → Oct 17 Tech On Site ▶ Running 1 1
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.7 days
Billing
0.0 days
Created: Oct 16, 2025 Due: Dec 31, 2025 Completed: Oct 17, 2025 (75 days early)
📅
0.9 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
7 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed on schedule
Invoiced • 139 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/16/2025 RArnold - Dispatching to Bennet

🔧 Work Performed
ESM- Board Replacement
🔍 Technician Findings
N/A
⚠️ Problem Description
ESM- Board Replacement
📄 Description
Hamilton Medical C6 Ventilator
📞 Call Description
Hamilton C6 FCO FSCA-2025-06-04

Timeline

📋
Work Order Created Oct 16, 3:28 PM
Work Order: WO-01310015
Type: FCO
Priority: PC
👷
▶
2 Technician Assigned Oct 16, 3:36 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 8m
🔧
Status: Tech On Site by Bennet Dartey Oct 16, 5:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 27m
⏱️
▶
2 2x Labor Added Oct 16, 10:08 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Bennet Dartey
From: Tech On Site
To: Completed
Duration in Previous: 5h 6m
🏁
Status: Closed by Bennet Dartey Oct 16, 10:22 PM
From: Completed
To: Closed
Duration in Previous: 12m
📄
Status: Ready to Bill by Diane Patton Oct 17, 5:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 49m
📨
▶
2 Status: Invoice Pending Oct 17, 5:25 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 0.9 business days
🧾
Invoice Created Oct 20, 12:36 AM
Invoice Number: SM-244104

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Oct 16, 8:00 AM
Created
Oct 16, 3:28 PM
Invoice #
SM-244104

Work Details (2)

Name Type Status Qty Amount Date
WL-02973852 Labor Open 0.33333333333333 $0.00 Oct 16, 10:08 PM
WL-02973853 Labor Open 1.5 $187.50 Oct 16, 10:08 PM

Details