Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310057 ↗ ServiceMax

TEXAS STAR AMBULANCE • Annual Annuity • P5

📍 Texas Star Ambulance — 11895 Forestgate Drive, Dallas TX, 75243

Oct 16, 2025 → Oct 16, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 23, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
SLA Target
0d
▶ Clock Running
Status: Created
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Oct 16, 2025 Completed: Oct 16, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 16 → Oct 16 Created ▶ Running 0 0 / 5
Oct 16 → Oct 16 Assigned ▶ Running 0 0 / 5
Billing 3.2d
✓ SLA Met
Billing
3.2 days
Over SLA
Created: Oct 16, 2025 Due: Oct 23, 2025 Completed: Oct 16, 2025 (7 days early)
📅
0.0 days Total Age
⏱️
3.2d in Ready to Bill Longest Stage
🔄
2 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 139 days old
🚨
Primary Delay 3.2 days stuck in "Ready to Bill"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready to Bill
3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Annuity - MANUALGEN
🔧 Work Performed
1 Site | 16 Assets (7) Stretcher, Stair Chair, Lockdown Bundle @ $705 ea. (5) Stretcher, Lockdown Bundle @ $660 ea. Annual $4,710 2 PM per year 2 Unscheduled repair calls per year
⚠️ Problem Description
1 Site | 16 Assets (7) Stretcher, Stair Chair, Lockdown Bundle @ $705 ea. (5) Stretcher, Lockdown Bundle @ $660 ea. Annual $4,710 2 PM per year 2 Unscheduled repair calls per year

Timeline

📋
▶
3 Work Order Created Oct 16, 6:41 PM
Work Order Created → Labor Added → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
Status: Assigned by Natosha Beierschmitt
From: Ready to Bill, Assigned, Completed, Closed
To: Assigned, Completed, Closed, Ready to Bill
Duration in Previous: 0m
⏳ 3.7 business days
📨
Status: Invoice Pending by Diane Patton Oct 21, 1:39 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4d 18h, 0m
🚨 76.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-244307

Bottlenecks

Ready to Bill
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Annual Annuity
Branch
ERLA - PROD
Technician
Natosha Beierschmitt
Scheduled
N/A
Created
Oct 16, 6:41 PM
Invoice #
SM-244307

Work Details (1)

Name Type Status Qty Amount Date
WL-02973614 Labor Open 1 $4,710.00 Oct 16, 6:41 PM

Details