Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310084 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 NucFil LLC — 400 Corporate Cir Ste M, Golden CO, 80401

Oct 17, 2025 → Dec 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (29 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
31d
▶ Clock Running
Status: Assigned
Oct 17 → Dec 4, 2025
31 business days (counted)
Running total: 31 of ? biz days used
9d
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 17, 2025
9 business days (counted)
Running total: 40 of ? biz days used
Created: Oct 17, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 17 → Oct 17 Created ▶ Running 0 0
Oct 17 → Dec 4 Assigned ▶ Running 31 31
Dec 4 → Dec 17 Tech On Site ▶ Running 9 40
Dispatch 0.0d
Holding 6.0d (excluded)
Coordinators 32.0d
Field Work 10.0d
Billing 4.5d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
6.0 days
Coordinators
32.0 days
Over SLA
Field Work
10.0 days
Over SLA
Billing
4.5 days
Over SLA
Created: Oct 17, 2025 Due: Nov 17, 2025 Completed: Dec 17, 2025 (29 days late)
📅
41.0 days Total Age
⏱️
32.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
42.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Dec 4, 2025
Visit 2 Dec 8, 2025
Visit 3 Dec 10, 2025

AI Analysis

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Completed with significant delays
Invoiced • 138 days old
🚨
Primary Delay 32.0 days stuck in "Assigned"
⏱️
Total Delay 42.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
32.0d / 0.5d SLA
Tech On Site
10.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
3.8d / 1.0d SLA
On Hold
6.0d
Invoice Pending
0.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/18/25 MMcNamara  Can't add serial numbers in CRM to close the SO.  Agilent will not approve invoicing.  Placed on hold.
 
🔧 Work Performed
12/4/2025 Repaired leak on rough line. Replaced module for 620 scroll pump. Motor bad, replaced also. ​​​​​​​Motor on scroll pump replaced S4841001 and leak valve R2011302 12/8/2025 Started and leak checked. Internal leak valve leaking. Replaced along with correct filter. Restarted and leak checked OK. 12/10/2025 Removed vacuum system and cleaned, replaced turbo pump and rebuilt spec-tube. Started up unit. 12/16/2025 Perform fine test procedure, record parameter, MDL/Helium Stability N/A. Unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍 Technician Findings
Bad Scroll pump.
⚠️ Problem Description
Note 16.10.2025 14:23:40 WIGEORGE No Charge Domestic 6380566 has been saved for box ____________________ Approval Note 16.10.2025 14:00:29 WIGEORGE Brian Mess ____________________ Note 16.10.2025 13:54:45 WF-BATCH Agent: WIGEORGE Timestamp: 2025-10-16 13:54:29 bench overhaul; background issue; needs box
📄 Description
VS MD30 Mobile Leak Detector
📞 Call Description
VPD Bench Overhaul Waranty

Timeline

📋
▶
3 Work Order Created Oct 17, 8:03 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 2m
👷
Technician Assigned by Kim Pearson
Technician: Minh Huynh
🚨 32.0 business days
🔧
▶
2 Status: Tech On Site Dec 4, 11:12 AM
Status: Tech On Site → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⏱️
Labor Added Dec 4, 2:52 PM
Type: Labor
Status: Open
Qty: 4
⏳ 3.0 business days
⏱️
Labor Added Dec 8, 10:19 AM
Type: Labor
Status: Open
Qty: 2
⏳ 4.0 business days
⏱️
5x Labor Added Dec 11, 8:15 AM
Type: Labor, Parts
Status: Open
Qty: 4, 1, 2
⚠️ 5.0 business days
✔️
▶
2 Status: Completed Dec 17, 11:49 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Hannah Shaw Dec 17, 12:53 PM
From: Closed
To: Ready to Bill
Duration in Previous: 59m
⏸️
Status: On Hold by MICHAEL MCNAMARA Dec 18, 6:21 AM
From: Ready to Bill
To: On Hold
Duration in Previous: 17h 28m
⚠️ 6.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Dec 28, 8:42 AM
From: On Hold
To: Ready to Bill
Duration in Previous: 10d 2h
⏳ 2.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 30, 9:42 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 1h
💰
▶
2 Status: Invoiced Dec 30, 3:23 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250104

Bottlenecks

Assigned
Duration: 32.0 business days (threshold: 4.0 business hours)
Exceeded by 31.5 business days
Tech On Site
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Minh Huynh
Scheduled
N/A
Created
Oct 17, 8:03 AM
Invoice #
SM-250104

Work Details (8)

Name Type Status Qty Amount Date
WL-03026166 Parts Open 1 $0.00 Dec 4, 11:16 AM
WL-03026520 Labor Open 4 $960.00 Dec 4, 2:52 PM
WL-03029955 Labor Open 2 $0.00 Dec 8, 10:19 AM
WL-03033822 Labor Open 4 $0.00 Dec 11, 8:15 AM
WL-03033823 Parts Open 1 $0.00 Dec 11, 8:15 AM
WL-03033824 Parts Open 2 $0.00 Dec 11, 8:15 AM
WL-03033825 Parts Open 1 $0.00 Dec 11, 8:15 AM
WL-03033826 Parts Open 1 $0.00 Dec 11, 8:15 AM

Details