Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310175 ↗ ServiceMax

LANTHEUS MEDICAL IMAGING INC • Repair • PC

📍 VPD Bench Repair — 14 Progress Road, Billerica MA, 01821

Oct 17, 2025 → Oct 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Oct 17, 2025)
0d
▶ Clock Running
Status: Created
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Completed
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 17, 2025 Invoiced: Oct 17, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 17 → Oct 17 Created ▶ Running 0 0
Oct 17 → Oct 17 Completed ▶ Running 0 0
Dispatch 0.0d
Field Work 0.0d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Field Work
0.0 days
Billing
0.5 days
Created: Oct 17, 2025 Due: Oct 31, 2025 Completed: Oct 17, 2025 (14 days early)
📅
0.0 days Total Age
⏱️
0.5d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed on schedule
Invoiced • 138 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repair VS MD30 Mobile Leak Detector
📄 Description
VS MD30 Mobile Leak Detector

Timeline

📋
▶
3 Work Order Created Oct 17, 1:09 PM
Work Order Created → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
✔️
Status: Completed by Kim Pearson
From: Entered
To: Completed
Duration in Previous: 1m
👷
▶
3 Technician Assigned Oct 17, 1:15 PM
Technician Assigned → Status: Assigned → Status: Ready to Bill
👷
Status: Assigned by Kim Pearson
From: Completed, Assigned
To: Assigned, Closed
Duration in Previous: 4m, 0m
📄
Status: Ready to Bill by Kim Pearson
From: Closed
To: Ready to Bill
Duration in Previous: 1m
📨
▶
2 Status: Invoice Pending Oct 17, 5:01 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 0.9 business days
🧾
Invoice Created Oct 20, 12:36 AM
Invoice Number: SM-244102

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Minh Huynh
Scheduled
N/A
Created
Oct 17, 1:09 PM
Invoice #
SM-244102

Work Details (1)

Name Type Status Qty Amount Date
WL-02974470 Labor Open - $2,027.00 Oct 17, 1:10 PM

Details