Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310177 ↗ ServiceMax

Hamilton Medical • FCO • PC

📍 Hamilton Medical — 201 Edison Way, Reno NV, 89502

Oct 17, 2025 → Oct 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (49 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 18, 2025)
▶ Clock Running
Status: Created
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Oct 17 → Oct 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 17, 2025 Completed: Oct 18, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 17 → Oct 17 Created ▶ Running 0 0
Oct 17 → Oct 17 Scheduled ▶ Running 0 0
Oct 17 → Oct 18 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Field Work 0.8d
Billing 4.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
0.8 days
Billing
4.0 days
Over SLA
Created: Oct 17, 2025 Due: Dec 31, 2025 Completed: Oct 18, 2025 (74 days early)
📅
0.9 days Total Age
⏱️
4.0d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 138 days old
🚨
Primary Delay 4.0 days stuck in "Ready to Bill"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/17/2025 RArnold -dispatching to Carlos

🔧 Work Performed
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
🔍 Technician Findings
Implemented Hardware Upgrade as per FCO Instructions. All required PA results pass.
⚠️ Problem Description
EMS-Board Replacement
📄 Description
Hamilton Medical C6 Ventilator
📞 Call Description
Hamilton C6 FCO FSCA-2025-06-04

Timeline

📋
Work Order Created Oct 17, 1:11 PM
Work Order: WO-01310177
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 17, 1:19 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-17T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 7m
🔧
Status: Tech On Site by Carlos Puebla Oct 17, 1:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10m
⏱️
2x Labor Added Oct 17, 7:22 PM
Type: Labor
Status: Open
Qty: 2.5, 0.25
⏱️
▶
3 Labor Added Oct 17, 9:18 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Carlos Puebla
From: Tech On Site
To: Completed
Duration in Previous: 7h 49m
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.3 business days
📄
Status: Ready to Bill by Diane Patton Oct 21, 9:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 12h
⏳ 4.0 business days
📨
Status: Invoice Pending by Diane Patton Oct 24, 5:31 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3d 8h, 0m
⏳ 1.8 business days
🧾
Invoice Created Oct 27, 4:40 PM
Invoice Number: SM-244750

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Carlos Puebla
Scheduled
Oct 17, 8:00 AM
Created
Oct 17, 1:11 PM
Invoice #
SM-244750

Work Details (3)

Name Type Status Qty Amount Date
WL-02975553 Labor Open 2.5 $312.50 Oct 17, 7:22 PM
WL-02975554 Labor Open 0.25 $0.00 Oct 17, 7:22 PM
WL-02975701 Labor Open 0.25 $31.25 Oct 17, 9:18 PM

Details