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WO-01310194 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Oct 17, 2025 → Nov 20, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 24, 2025
✗ SLA Missed (18 biz days late)
Active: 23 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 17 → Oct 20, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
21d
▶ Clock Running
Status: Assigned
Oct 20 → Nov 19, 2025
21 business days (counted)
Running total: 22 of 5 biz days used
▶ Clock Running
Status: Entered
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 22 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 23 of 5 biz days used
Created: Oct 17, 2025 Completed: Nov 20, 2025
Business Days Used 23 / 5
0 5d budget +18d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 17 → Oct 17 Created ▶ Running 0 0 / 5
Oct 17 → Oct 20 Ready for Scheduling ▶ Running 1 1 / 5
Oct 20 → Nov 19 Assigned ▶ Running 21 22 / 5
Nov 19 → Nov 19 Entered ▶ Running 0 22 / 5
Nov 19 → Nov 20 Assigned ▶ Running 1 23 / 5
Dispatch 0.0d
Coordinators 25.3d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.3 days
Over SLA
Billing
0.0 days
Created: Oct 17, 2025 Due: Oct 24, 2025 Completed: Nov 20, 2025 (26 days late)
📅
23.7 days Total Age
⏱️
22.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
23.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 27, 2025
Visit 2 Nov 20, 2025

AI Analysis

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Completed with significant delays
Invoiced • 138 days old
🚨
Primary Delay 22.0 days stuck in "Assigned"
⏱️
Total Delay 23.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
23.5d / 0.5d SLA
Closed
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/17/25 AJinerson - Checking w/ tech SUP on who this needs to be assigned with. Multiple techs assist w/ this site currently and not sure which GE tech will be here next.

🔧 Work Performed
recalibrated unit screen - unit returned to service
🔍 Technician Findings
found unit with touch screen inop on patient right
⚠️ Problem Description
requested 10/17/25 by Michael Learned Patient right touch screen not reading touch stimulous

Timeline

📋
▶
2 Work Order Created Oct 17, 2:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Oct 20, 8:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 18h
⚠️ 5.0 business days
💵
Expenses Added Oct 24, 11:37 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
3x Labor Added Oct 28, 12:55 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 6, 1, 320
🚨 16.0 business days
👷
▶
2 Technician Assigned Nov 19, 2:36 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 30d 6h, 0m
⏱️
Labor Added Nov 20, 8:36 AM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Yves Dessin Nov 20, 9:02 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 18h 26m, 0m
📄
▶
2 Status: Ready to Bill Nov 20, 3:48 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 21, 9:40 PM
Invoice Number: SM-247096

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Assigned
Duration: 22.0 business days (threshold: 4.0 business hours)
Exceeded by 21.5 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Oct 17, 2:21 PM
Invoice #
SM-247096

Work Details (5)

Name Type Status Qty Amount Date
WL-02983004 Expenses Open 1 $0.00 Oct 24, 11:37 AM
WL-02986497 Labor Open 6 $0.00 Oct 28, 12:55 PM
WL-02986498 Expenses Open 1 $0.00 Oct 28, 12:55 PM
WL-02986499 Travel Open 320 $0.00 Oct 28, 12:55 PM
WL-03014268 Labor Open 1 $0.00 Nov 20, 8:36 AM

Details