Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310301 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Oct 20, 2025 → Dec 22, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 27, 2025
✗ SLA Missed (37 biz days late)
Active: 42 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 22, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
21d
▶ Clock Running
Status: Assigned
Oct 20 → Nov 19, 2025
21 business days (counted)
Running total: 21 of 5 biz days used
▶ Clock Running
Status: Entered
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 21 of 5 biz days used
21d
▶ Clock Running
Status: Assigned
Nov 19 → Dec 22, 2025
21 business days (counted)
Running total: 42 of 5 biz days used
Created: Oct 20, 2025 Completed: Dec 22, 2025
Business Days Used 42 / 5
0 5d budget +37d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 20 → Oct 20 Created ▶ Running 0 0 / 5
Oct 20 → Oct 20 Ready for Scheduling ▶ Running 0 0 / 5
Oct 20 → Nov 19 Assigned ▶ Running 21 21 / 5
Nov 19 → Nov 19 Entered ▶ Running 0 21 / 5
Nov 19 → Dec 22 Assigned ▶ Running 21 42 / 5
Dispatch 0.0d
Coordinators 43.6d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.6 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Oct 20, 2025 Due: Oct 27, 2025 Completed: Dec 22, 2025 (55 days late)
📅
43.0 days Total Age
⏱️
22.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
42.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 135 days old
🚨
Primary Delay 22.0 days stuck in "Assigned"
⏱️
Total Delay 42.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
43.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced roll pin in foot pedal - cycle tested unit - returned to service
🔍 Technician Findings
head of bed foot pedal inop
⚠️ Problem Description
Requested by Mike Learned/GE: Brake/Steer foot pedal at head of stretcher broken/spinning on shaft Serial number of stretcher 20190006704333.
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Oct 20, 11:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Oct 20, 11:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 24m
🚨 22.0 business days
👷
▶
2 Technician Assigned Nov 19, 2:36 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 30d 3h, 0m
🚨 22.0 business days
⏱️
3x Labor Added Dec 22, 6:10 PM
Type: Labor, Parts
Status: Open
Qty: 1, 0.25
✔️
▶
2 Status: Completed Dec 22, 6:16 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Matthew Sebzda
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 23, 1:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 45m
📨
▶
2 Status: Invoice Pending Dec 23, 1:34 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Dec 26, 3:08 PM
Invoice Number: SM-249838

Bottlenecks

Assigned
Duration: 22.0 business days (threshold: 4.0 business hours)
Exceeded by 21.5 business days
Assigned
Duration: 21.5 business days (threshold: 4.0 business hours)
Exceeded by 21.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Oct 20, 11:11 AM
Invoice #
SM-249838

Work Details (3)

Name Type Status Qty Amount Date
WL-03045584 Labor Open 1 $0.00 Dec 22, 6:10 PM
WL-03045585 Labor Open 0.25 $0.00 Dec 22, 6:10 PM
WL-03045586 Parts Open 1 $0.00 Dec 22, 6:10 PM

Details