📍 The Ventian Expo/The Ventian Las Vegas- SHOW HLTH — 3355 S Las Vegas Blvd, Las Vegas NV, 89109
Oct 20, 2025 → Oct 24, 2025
✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 24, 2025
✓ SLA Met (1 biz days early)
Active: 3 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 23, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 20 → Oct 20, 2025
0 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Scheduled
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Oct 20 → Oct 20, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 20 → Oct 21, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
2d
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 23, 2025
2 business days (counted)
Running total: 3 of 4 biz days used
Created: Oct 20, 2025Completed: Oct 23, 2025
Business Days Used3 / 4
04d budget
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 20 → Oct 20
Created
▶ Running
0
0 / 4
Oct 20 → Oct 20
L2 Screening
▶ Running
0
0 / 4
Oct 20 → Oct 20
Awaiting Parts
⏸ Paused
0
—
Oct 20 → Oct 20
Assigned
▶ Running
0
0 / 4
Oct 20 → Oct 20
Scheduled
▶ Running
0
0 / 4
Oct 20 → Oct 20
Awaiting Parts
⏸ Paused
0
—
Oct 20 → Oct 20
Ready for Scheduling
▶ Running
0
0 / 4
Oct 20 → Oct 21
Scheduled
▶ Running
1
1 / 4
Oct 21 → Oct 23
Tech On Site
▶ Running
2
3 / 4
Dispatch0.0d
Material Management0.1d
Coordinators2.0d
Field Work4.5d
Billing0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
0.1 days
Coordinators
2.0 days
Field Work
4.5 days
Over SLA
Billing
0.0 days
Created: Oct 20, 2025
Due: Oct 23, 2025
Completed: Oct 24, 2025 (on time)
📅
5.0 daysTotal Age
⏱️
2.5d in Tech On SiteLongest Stage
🔄
12 transitionsStatus Changes
⚠️
2.5d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
17 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Omar Serrano — scheduling delays attributed to technician, not coordinators
Visit 1Oct 20, 2025
Visit 2Oct 21, 2025
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 135 days old
🚨
Primary Delay2.5 days stuck in "Tech On Site"
⏱️
Total Delay2.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
0.1d / 3.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Tech On Site
2.5d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10-20 NFloyd: Please ship panels for delivery on 10/21 at the earliest possible delivery time
10-20 Mburris added to tech per Tech supervisor
🔧Work Performed
Arrived first to location where the new panels would arrive. Once finally checking with front desk i was able to get package with new panels. traveled to expo and once i was able to get into expo began removing top panel. Top panel removed with no issue but tool sent did not work with bottom security screws. after several attempts had to leave location to purchase security bits. once i returned with new security bits i was able to remove bottom panel and install new panel. Customer then instructed that they would dispose of old panel as they will NEVER use those panels again and do not want to have this issue again.
🔍Technician Findings
Kiosk does not have updated panels
⚠️Problem Description
The kiosk that arrived in Las Vegas has regular AHA panels and not the latest ‘Kiosk MUST have AHA (My Life Check) branded panels’. Higi needs the AHA life check panels shipped to the tech ASAP overnight so they can be installed first thing Tuesday morning (10/21) at the show. (see original WO-01304224)
📄Description
Higi Alternate Configuration Station Hardwired
Oct 20, 2025 11:58am
10-20 NFloyd: Please ship panels for delivery on 10/21 at the earliest possible delivery time
for Omar returning to replace kiosk panels at the Venetian - We need to get the panels delivered in the AM so they can be installed as early as possible.
I'll actually be in Vegas this week and I'd like to have them sent to where I'm staying.
Could you change the delivery address to the following:
Club Wyndham Grand Desert
265 E Harmon Ave, Las Vegas, NV 89169
📅
WO-01310302 - Repair - AC-ZT2776-HW - Las Vegas - The Ventian Expo/The Ventian Las Vegas- SHOW HLTH
Oct 21, 2025 1:00pm – 3:00pm
Work Order: WO-01310302
Account: HIGI LLC
Customer Case Number:
Location: The Ventian Expo/The Ventian Las Vegas- SHOW HLTH
Address: 3355 S Las Vegas Blvd, Las Vegas, NV 89109
Manufacturer: Higi
Model #: AC-ZT2776-HW
Serial #: Q9061-25010012
Contact Name: Ariana Bennett (Higi) cell
Contact Phone: A