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WO-01310312 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 GULF BREEZE HOSPITAL PENSACOLA — 1110 GULF BREEZE PKWY OFC, Pensacola FL, 32561

Oct 20, 2025 → Nov 18, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 27, 2025
✗ SLA Missed (3 biz days late)
Active: 8 biz days
Paused: 12 biz days
Budget: 5 biz days
🕐 Clock stopped: Invoiced (Nov 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Oct 20 → Oct 25, 2025
4 business days (counted)
Running total: 4 of 5 biz days used
⏸12d
⏸ Clock Paused
Status: Awaiting Parts
Oct 25 → Nov 12, 2025
12 business days (not counted)
3d
▶ Clock Running
Status: Reschedule
Nov 12 → Nov 17, 2025
3 business days (counted)
Running total: 7 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 7 of 5 biz days used
▶ Clock Running
Status: Completed
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 7 of 5 biz days used
▶ Clock Running
Status: Closed
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 8 of 5 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 18 → Nov 18, 2025
0 business days (not counted)
Created: Oct 20, 2025 Invoiced: Nov 18, 2025
Business Days Used 8 / 5
0 5d budget +3d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Oct 20 → Oct 20 Created ▶ Running 0 0 / 5
Oct 20 → Oct 25 Assigned ▶ Running 4 4 / 5
Oct 25 → Nov 12 Awaiting Parts ⏸ Paused 12 —
Nov 12 → Nov 17 Reschedule ▶ Running 3 7 / 5
Nov 17 → Nov 17 Tech On Site ▶ Running 0 7 / 5
Nov 17 → Nov 17 Completed ▶ Running 0 7 / 5
Nov 17 → Nov 18 Closed ▶ Running 1 8 / 5
Nov 18 → Nov 18 Awaiting Parts ⏸ Paused 0 —
Dispatch 0.0d
Material Management 12.0d
Coordinators 8.3d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
12.0 days
Over SLA
Coordinators
8.3 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Oct 20, 2025 Due: Oct 27, 2025 Completed: Nov 18, 2025 (21 days late)
📅
21.0 days Total Age
⏱️
12.0d in Awaiting Parts Longest Stage
🔄
11 transitions Status Changes
⚠️
15.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Craig Walker — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 20, 2025
Visit 2 Oct 21, 2025
Visit 3 Nov 17, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 135 days old
🚨
Primary Delay 12.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 15.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Awaiting Parts
12.0d / 3.0d SLA
Reschedule
3.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10.30.25 hshaw - PO received

10/24/25 CRW Sent PO request ot Skyler

🔧 Work Performed
Replaced LCD panels. Verified scale, bed exit alarm and operation of bed. Replaced Battery as part of Repair.
🔍 Technician Findings
Bed exit will not arm. Battery is dead,
⚠️ Problem Description
Repair Request - LED Panels mismatch not allowing bed scale and exit function properly
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Oct 20, 11:45 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: Craig Walker
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
💵
Expenses Added Oct 20, 1:57 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Oct 21, 10:55 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 7, 1, 380
⏱️
4x Labor Added Oct 22, 10:11 AM
Type: Labor, Expenses
Status: Open
Qty: 0.25, 6.5, 1
⏳ 3.0 business days
📦
▶
2 Parts Requested Oct 25, 10:50 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Craig Walker
From: Assigned
To: Awaiting Parts
Duration in Previous: 4d 23h
🚨 12.0 business days
🔩
▶
2 3x Parts Added Nov 12, 4:58 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 18d 7h
⏳ 3.9 business days
🔧
Status: Tech On Site by Craig Walker Nov 17, 2:35 PM
From: Reschedule
To: Tech On Site
Duration in Previous: 4d 21h
⏱️
2x Labor Added Nov 17, 3:23 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 34
⏱️
▶
2 Labor Added Nov 17, 3:35 PM
Labor Added → Status: Completed
✔️
Status: Completed by Craig Walker
From: Tech On Site
To: Completed
Duration in Previous: 1h 0m
🏁
Status: Closed by Craig Walker Nov 17, 4:02 PM
From: Completed
To: Closed
Duration in Previous: 27m
📦
Status: Awaiting Parts by Hannah Shaw Nov 18, 2:08 PM
From: Closed
To: Awaiting Parts
Duration in Previous: 22h 5m
🔩
▶
2 Parts Added Nov 18, 2:15 PM
Parts Added → Status: Closed
🏁
Status: Closed by Craig Walker
From: Awaiting Parts
To: Closed
Duration in Previous: 7m
📄
▶
2 Status: Ready to Bill Nov 18, 3:13 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Hannah Shaw
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill, Invoice Pending
Duration in Previous: 4m, 0m
💰
Status: Invoiced by Hannah Shaw Nov 18, 3:19 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 4.0 business days
🧾
Invoice Created Nov 23, 7:18 PM
Invoice Number: SM-246893

Bottlenecks

Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Awaiting Parts
Duration: 12.0 business days (threshold: 3.0 business days)
Exceeded by 9.0 business days
Reschedule
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

📦
Parts Order 00084188
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Oct 20, 11:45 AM
Invoice #
SM-246893

Work Details (15)

Name Type Status Qty Amount Date
WL-02977069 Expenses Open 1 $0.00 Oct 20, 1:57 PM
WL-02978210 Labor Open 7 $0.00 Oct 21, 10:55 AM
WL-02978211 Expenses Open 1 $0.00 Oct 21, 10:55 AM
WL-02978212 Travel Open 380 $0.00 Oct 21, 10:55 AM
WL-02979624 Labor Open 0.25 $0.00 Oct 22, 10:11 AM
WL-02979625 Labor Open 6.5 $0.00 Oct 22, 10:11 AM
WL-02979626 Labor Open 0.25 $0.00 Oct 22, 10:11 AM
WL-02979627 Expenses Open 1 $0.00 Oct 22, 10:11 AM
WL-03005101 Parts Open 1 $2,356.29 Nov 12, 4:58 PM
WL-03005102 Parts Open 1 $2,356.29 Nov 12, 4:58 PM
WL-03005103 Expenses Open 1 $0.00 Nov 12, 4:58 PM
WL-03010108 Labor Open 1.5 $0.00 Nov 17, 3:23 PM
WL-03010110 Travel Open 34 $0.00 Nov 17, 3:23 PM
WL-03010124 Labor Open 2 $190.00 Nov 17, 3:35 PM
WL-03011417 Parts Open 1 $0.00 Nov 18, 2:15 PM

Details