Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310348 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Oct 20, 2025 → Oct 22, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 27, 2025
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 23, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Oct 20 → Oct 23, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
Created: Oct 20, 2025 Completed: Oct 23, 2025
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 20 → Oct 20 Created ▶ Running 0 0 / 5
Oct 20 → Oct 20 Ready for Scheduling ▶ Running 0 0 / 5
Oct 20 → Oct 23 Assigned ▶ Running 3 3 / 5
Dispatch 0.0d
Coordinators 2.9d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.9 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Oct 20, 2025 Due: Oct 27, 2025 Completed: Oct 23, 2025 (4 days early)
📅
2.9 days Total Age
⏱️
2.8d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 135 days old
🚨
Primary Delay 2.8 days stuck in "Assigned"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced Fowler motor.
🔍 Technician Findings
Head of bed is drifting.
⚠️ Problem Description
Requested by Ray-Anthony Alston: Head of bed is drifting.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 20, 1:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Oct 20, 2:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 49m
⏳ 3.0 business days
⏱️
▶
3 4x Labor Added Oct 22, 8:27 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 2d 6h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 23, 1:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 7m
📨
Status: Invoice Pending by Hannah Shaw Oct 23, 3:29 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 51m, 0m
⏳ 3.0 business days
🧾
Invoice Created Oct 27, 1:38 PM
Invoice Number: SM-244458

Bottlenecks

Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Oct 20, 1:36 PM
Invoice #
SM-244458

Work Details (4)

Name Type Status Qty Amount Date
WL-02980694 Labor Open 2.5 $0.00 Oct 22, 8:27 PM
WL-02980695 Labor Open 1 $0.00 Oct 22, 8:27 PM
WL-02980696 Travel Open 24.6 $0.00 Oct 22, 8:27 PM
WL-02980697 Parts Open 1 $0.00 Oct 22, 8:27 PM

Details